Operations Assistant

Job Summary:

Icare Medical Group USA is seeking a detail-oriented and adaptable Operations Assistant to support our daily operations in manufacturing equipment for the Durable Medical Equipment (DME) industry. This position plays a vital role in ensuring smooth workflows across manufacturing, logistics, and customer service while maintaining the high standards of quality and care that define our company. The ideal candidate will thrive in a dynamic environment and bring a proactive approach to problem-solving.

Key Responsibilities:1. Administrative Support:

• Maintain and update records, reports, and company documentation with confidentiality.
• Schedule and coordinate deliveries, team meetings, and vendor appointments.
• Assist with data entry, invoicing, and expense tracking.

2. DME Manufacturing and Supply Chain Support:

• Prepare materials and equipment for production or assembly.
• Monitor inventory levels and coordinate with purchasing to replenish stock.
• Support quality assurance processes to ensure compliance with regulatory requirements.

3. Shipping and Logistics:

• Pack, label, and ship orders with accuracy and care.
• Track and confirm delivery timelines orders and communicate to account managers.
• Oversee receiving and inspection of incoming inventory, ensuring it meets our quality standards.

4. Customer Service:

• Respond promptly to inquiries via phone or email, addressing questions about equipment, orders, and delivery schedules.
• Resolve complaints or issues with professionalism and empathy, always prioritizing clients first.
• Provide regular updates to customers on order and delivery statuses.

5. General Operational Support:

• Coordinate with vendors, service providers, and internal teams to ensure timely execution of operational tasks.
• Assist in identifying and implementing process improvements to enhance efficiency and patient satisfaction.
• Support training and onboarding of new team members, as needed.

Education and Experience:

• High school diploma or equivalent. Business Management degree preferred.
• Experience in manufacturing, logistics, or customer service, is highly desirable.

Skills:

• Strong organizational and multitasking abilities.
• Excellent communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with inventory or logistics software is a plus.
• Physical capability to lift and carry items up to 80 lbs., when required, for shipping/receiving tasks.

Personal Attributes:

• Compassionate and client-focused mindset.
• Proactive and adaptable.
• Reliable and capable of meeting deadlines under pressure.

Benefits:

• Competitive salary.
• Paid time off and holidays.
• Opportunities for professional growth.
• A collaborative workplace culture.

Job Types: Full-time, Part-time

Pay: $20.00 - $30.00 per hour

Expected hours: 10 – 40 per week

Benefits:

• Paid time off

Schedule:

• After school
• Day shift
• Monday to Friday
• No nights
• No weekends
• On call

Language:

• English (Preferred)

Ability to Commute:

• Gothenburg, NE 69138 (Required)

Ability to Relocate:

• Gothenburg, NE 69138: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $30