What are the responsibilities and job description for the Employee Relations Manager position at ICBD HOLDINGS LLC?
Employee Relations Manager – ABA Centers of America
Fort Lauderdale, FL
About ABA Centers of America
ABA Centers of America is a healthcare innovator experiencing steady growth while revolutionizing the autism care field. We provide ABA (Applied Behavior Analysis) therapy and diagnostic services to our clients and families in our centers, in homes, and in the community.
Listed by Inc. magazine as the 5th fastest-growing private company in the U.S., we are focused on opening new clinics and remaining self-funded without private equity investment. We’re also named in Inc.’s Best in Business list for “Health Services,” honoring companies that have made an extraordinary impact in their fields and on society.
We are currently in 10 states with over 30 clinical service areas, and our roadmap will bring us to more than 50 clinical service areas over the next 12-24 months. We have the resources and talent usually found at a more mature organization, including fully staffed teams to support marketing, IT, accounting, and clinic growth.
Growth Opportunity
Are you a human resources professional looking for that special opportunity that will allow you to progress with a stable but growing company? What if your work could help hundreds of families and kids as we open new clinic locations? We've got just the job for you!
We’re looking for a high-energy, compassionate, and motivated professional who has a sincere passion to serve others. Candidates must be innovative, dynamic, and committed to service excellence.
The Employee Relations Manager is responsible for handling workplace conflicts, grievances, and disciplinary actions, ensuring legal and company compliance with relevant policies and procedures. The specialist will also work proactively to foster a positive and productive work environment by promoting employee engagement and supporting compliance initiatives. This role involves developing Standard Operating Procedures (SOPs) for various employee relations subjects and assisting in training organizational leaders and stakeholders on best practices, policies, and compliance requirements.
What You’ll Do
- Address and resolve employee conflicts, complaints, and grievances in a timely, impartial, and effective manner. Act as a neutral third-party mediator between employees and management.
- Provide guidance and support to managers in handling disciplinary actions, ensuring fairness, consistency, and compliance with company policies and legal requirements. Investigate and document incidents leading to disciplinary actions, ensuring proper steps are followed.
- Ensure adherence to company policies, procedures, and legal regulations, including labor laws and employment regulations. Advise leadership on employee relations issues and risk mitigation strategies.
- Develop, maintain, and update Standard Operating Procedures (SOPs) related to employee relations, grievances, conflict resolution, and disciplinary actions to ensure consistency and compliance across the organization.
- Assist in creating and delivering compliance and employee relations training for managers, HR professionals, and other relevant stakeholders to ensure a thorough understanding of company policies, procedures, and legal responsibilities.
- Promote a positive and inclusive work environment by proactively identifying and addressing potential employee relations issues. Collaborate with management to create initiatives that support employee morale, retention, and engagement.
- Maintain detailed and accurate records of employee relations cases, investigations, actions taken, and outcomes. Prepare reports for senior leadership and HR teams to inform decision-making.
- conducts exit interviews, summarizes findings, and discusses trends and concerns with senior executive leadership.
- Stay current on labor laws, regulations, and industry standards to ensure the company’s practices are compliant with local, state, and federal laws. Advise on changes to policies and procedures as necessary.
- Provide ongoing support and consultation to management and employees on matters related to employee relations, conflict resolution, and workplace behavior.
- Act as a resource for handling sensitive employee matters.
