VIP Coordinator

The Ice House is back! LA’s LEGENDARY comedy and entertainment club will be opening soon and it’s going to be bigger and better than ever. While featuring two-state-of-art showrooms, a VIP Lounge, an indoor bar and terrace bar the venue will host a variety of events throughout the week. Comedy’s top comedians will continue to showcase their talents onstage along with live music performances, DJ’s and a wide range of other year-round entertainment.

We are looking for talented individuals to add to our incredible Ice House team. If you think you have what it takes and want to be a part of this one-of-a-kind experience, we would love to hear from you. COME LAUGH WITH US!!

Job Description:

We are seeking two bright and driven hosts to join our team. The hosts are responsible for providing excellent customer service by creating a personable and memorable experience for patrons. These individuals will be responsible for seating guests in both show rooms and providing directions/instructions for our shows. Hosts will cover entrances of both the general showroom and VIP lounge.

Essential Duties and Responsibilities:

• Dress professionally in clean and presentable attire, and never forgetting to wear a smile.
• Promptly and warmly greet and direct guests to their reserved table or seating arrangements.
• Bids farewell to guests, using their name when known and encouraging them to return to
• Reviewing and committing to memory the profiles of VIP guests expected for the day
• Serve as a resource of information for VIP clients regarding their experience within the Ice House
• Provide assistance for VIP clients regarding the timing of their arrival
• Building and maintaining a relationship with tenants and repeat guests, enhancing their overall experience
• Working in tandem with team members and other building personnel, always ensuring smooth transitions at each stage of guest’s journey
• Exhibit exceptional communications skills, gets along well with others, demonstrates flexibility and patience, shows an interest in people.
• Supervise the activities of food-service associates in the dining room to ensure proper customer service, food handling and sanitation procedures are followed.
• Ensure side work and station setup is properly completed.
• Monitor closing duties for the assigned show room.
• Demonstrate knowledge of emergency safety procedures and help evacuate guests to safety in the event of fire or other emergencies.
• Assist with venue cleanliness, set-up, take down, occasional bussing and food service, while maintaining safe food handling and sanitation standards.
• Assist with food and drink delivery when called upon.
• Occasionally operate equipment, including but not limited to POS system, telephones, soda machines, fire extinguishers etc.
• Ability to remember, recite, and promote menu items.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.
• Work with staff of other departments to perform job duties and during special events or functions.
• Knowledge of venue operations.
• Guide guests to different areas of the venue
• Maintain a high level of visibility throughout the facility.
• Perform other duties as assigned.

Qualifications:

• Two years’ experience in hospitality working in a high-volume club
• Outgoing personality, strong team player, quick and consistent.
• Calm under pressure.
• Attention to details and dependable.
• Excellent organizational skills.
• Can move at a quick pace for the duration of the shift.
• Comfortable working in a loud environment.
• Possesses an "Of Service" mindset.
• Able to work flexible schedules including weekend and holidays.
• Can work cohesively with co-works and is a team player.
• Maintains a professional, neat and well-groomed appearance that adheres to club standards.

COVID-19 considerations:

Positions at this location require a COVID-19 vaccination. Where permitted by law, applicants who are offered a position for this location will be asked to show proof of their vaccination status before entering the premises and before their first shift in accordance with the Pasadena Vaccine Mandate. All religious, medical, or other legally recognized exemptions regarding vaccination status will be subject to review and if found to satisfy exemption requirements, honored.

Job Type: Hourly; Non-Exempt.

Pay: From $18-20, hourly

Benefits:

• Employee discounts
• Opportunities for advancement
• Diverse culture/environment
• Flexible scheduling
• Amazing environment; Comedy Club, fun, exciting, thrilling.

Schedule:

• 8-hour shift
• 6-hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• Pasadena, CA 91101: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hospitality: 2 years’ experience (Preferred)

Work Location:

• One location, Pasadena

The Ice House is an equal opportunity employer. We prohibit discrimination and harassment of any type, and we work to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. The Ice House conforms to the spirit of this policy as well as to the letter of all applicable state, federal and local law and regulations.

Job Types: Full-time, Part-time

Pay: From $19.00 per hour

Shift:

• 8 hour shift
• Day shift
• Night shift

Work Location: In person

Salary : $18 - $20