What are the responsibilities and job description for the Customer Service Representative position at Iconic Care Inc?
Overview
Iconic Care, a leading provider of Diabetic Medical Equipment (DME) in Indiana, is seeking a compassionate and customer-focused individual to join our team as a Customer Service Representative. At Iconic Care, we are dedicated to improving the lives of individuals with diabetes by providing high-quality products and exceptional service. We offer a comprehensive range of diabetic care solutions, including therapeutic footwear, testing supplies, and compression stockings, all delivered with convenience and affordability.
Why Iconic Care?
- Make a Difference: Play a vital role in helping individuals manage their diabetes and improve their quality of life.
- Supportive Team: Join a dedicated and passionate team committed to providing outstanding patient care.
- Growth Opportunities: Develop your skills and advance your career in a growing company.
Responsibilities
- Be the friendly voice of Iconic Care, providing exceptional service to our patients through phone, email, and in-person interactions.
- Assist patients with questions about our products and services, insurance coverage, and order status.
- Schedule appointments for diabetic shoe fittings and home delivery of supplies.
- Process orders and handle patient inquiries with accuracy and efficiency.
- Collaborate with healthcare providers to ensure seamless coordination of care.
- Maintain accurate patient records and ensure compliance with industry regulations.
Qualifications
- Excellent communication skills in English.
- A passion for helping others and a genuine desire to make a difference in the lives of our patients.
- Strong problem-solving skills and the ability to handle sensitive information with confidentiality.
- Proficiency with computers and basic office software.
- Previous experience in customer service, healthcare, or DME is a plus, but not required. We are happy to train the right individual!
Benefits
- Competitive salary
- Opportunity to work with a leading DME provider in Indiana.
- Make a positive impact on the lives of individuals with diabetes.
Join our team and help us deliver Iconic Care to those who need it most!
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- On-the-job training
- Paid time off
- Professional development assistance
Shift:
- Day shift
Work Location: In person
Salary : $16 - $20