What are the responsibilities and job description for the Biglinual Spanish/English-Customer Service Representative position at ICONMA?
Our Client, an Agricultural Machinery Heavy Equipment company, is looking for a Bilingual Spanish / English-Customer Service Representative for their Phoenix, AZ location.
Responsibilities :
- Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
- Assume ownership and timeliness in handling callers' requests in an efficient, accurate and professional manner
- Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
- Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries
- Maintain performance and quality standards
- Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
- Ability to learn the basic concepts of personal lines insurance principles and Client and Combined products offered to our customers
- Work collaboratively with team members, and business partners to provide a positive customer experience for our caller
- Assist with special requests as needed.
- Complete additional tasks and other projects / duties as assigned
Requirements :
Why Should You Apply?
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
