What are the responsibilities and job description for the Customer Service Coordinator II position at ICONMA?
Our Client, a Business Manufacturing And Supply company, is looking for a Customer Service Coordinator II for their Charlotte, NC / Hybrid location.
Responsibilities :
- Assist Customers : Timely response to customer inquiries (i.e. quotations, orders, complaints, information requests, etc.) via phone and email, ensuring that all their questions and issues are addressed promptly and professionally. Competency with flexing across customers, markets, and segments.
- Maintain attention to detail with order entry and updates.
- Coordinate with Other Departments : Work closely with other departments, such as Sales, Technical Support, Product Line Management, Data Management Organization, etc., to ensure that customer requests are handled effectively.
- Maintain Customer Records : Keep accurate records of all customer interactions, detailing inquiry, complaint, or request, as well as actions taken.
- Entering of orders and quotes - maintaining orders through the shipping process and updating / changing orders when needed.
- Maintain professionalism while working on a fast-paced team with very specific service level agreements.
Requirements :
Why Should You Apply?
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
