Inside Sales Associate

Position Overview:
We are seeking a knowledgeable and versatile Hardware Store Inside Sales Specialist to join our team. This role is essential for providing exceptional service to customers across various industries, including construction, manufacturing, industrial maintenance, and DIY projects. The ideal candidate will have hands-on experience with the products we offer, a deep understanding of their applications, and the ability to recommend solutions tailored to diverse customer needs.

Key Responsibilities:

• Customer Assistance: Provide expert guidance to customers in selecting the right products, tools, and materials for their specific projects or applications.
• Product Knowledge: Maintain an in-depth understanding of the store's inventory, including hardware, fasteners, tools, industrial supplies, and related products.
• Problem Solving: Assist customers by troubleshooting project challenges and offering creative, practical solutions.
• Inventory Management: Ensure proper stocking, organization, and maintenance of products, promptly identifying and addressing inventory needs.
• Cross-Industry Expertise: Leverage experience across industries such as construction, manufacturing, and maintenance to advise customers effectively.
• Sales and Upselling: Promote complementary products and services to maximize customer satisfaction and sales opportunities.
• Training and Development: Share knowledge with team members to enhance overall expertise and service quality within the store.
• Safety Awareness: Advise customers on proper product usage, safety protocols, and compliance with industry standards.

Qualifications:

• Extensive experience working in or with industries such as construction, industrial maintenance, manufacturing, or DIY hardware.
• Strong understanding of tools, fasteners, and hardware products, including their applications and specifications.
• Excellent communication and interpersonal skills for interacting with a diverse customer base.
• Ability to work collaboratively with a team while taking initiative to solve problems independently.
• Basic computer skills for inventory systems, point-of-sale software, and research.

Preferred Skills:

• Prior experience in retail hardware or industrial supply settings.
• Certifications or training in construction, maintenance, or industrial applications.
• Mechanical aptitude or hands-on experience with tools and equipment.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Supplemental Pay:

• Bonus opportunities
• Commission pay

Work Location: In person

Salary : $15 - $18