Meter Specialist I or II

Minimum Age Requirement: Job Description: Idaho Power — located in vibrant Boise, Idaho — is looking for a Meter Specialist I or II to join our Customer Operations team. It’s an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we’re working hard to safely provide our customers with the reliable, affordable, clean energy they depend on. What does a Meter Specialist I or II do for us? The Boise Operations Center is hiring for two Meter Specialists – one as a Temporary and the other as a Fulltime, Regular position. Job duties include: Meter Specialist I Field collections on overdue accounts Responding to planned and unplanned maintenance items including AMI non-communicating meters Connecting and disconnecting single-phase meters Interacting with customers, company employees, and authorities to resolve issues, taking into account the needs of the company and customers in alignment with Idaho Power and PUC rules and regulations Reading and recording energy usage and demand into a handheld device Meter Specialist II Responsible for field collections on overdue accounts Respond to planned and unplanned maintenance items including AMI non-communicating meters Connect and disconnect single and three-phase meters, including CFNP reconnects for meters up to 240 volts Interact with customers, company employees, and authorities to resolve issues, taking into account the needs of the company and customers in alignment with Idaho Power and PUC rules and regulations With minimum supervision, reads and records energy usage and demand into a handheld device In addition to the meaningful work we do, we offer work-life balance, competitive pay and benefits, an employee incentive plan, and both a 401k employer-match and a pension plan, making Idaho Power one of the best employers in the state. A COMPETITIVE CANDIDATE WILL HAVE Knowledge of: Basic math and business concepts Computers A Meter Specialist II should also have knowledge of: Meter types, collection arrangement procedures, basic cash functions (receipt writing) meter base configuration, and check-out procedures Basic electricity (single and three phase) ITRON MVRS, high/low parameters, state, and local electrical inspection requirements Skills in: Communicating effectively with customers both orally and in writing Ability to: Use Mobile Workforce applications Remove and install self-contained meters Use safety and personal protective equipment properly Apply credit and collection policies Deal effectively with customers in emotionally charged situations Discuss power usage with residential customers Operate company radio Use common hand tools Work independently and as part of a team Maintain and operate a company vehicle in accordance with company policy Stand call A Meter Specialist II should also have the ability to: Connect/disconnect in adverse weather conditions Assist in training new meter specialists Apply Idaho and Oregon credit and collection policies Communicate with Dispatch operations MINIMUM REQUIREMENTS Meter Specialist I Education: High school diploma or GED Experience: 2 years of work experience which includes physical labor and interaction in a team or customer service-oriented environment Demonstrated ability to work independently outdoors in all conditions Preferred: Utility experience collecting on delinquent accounts and reading meters, or experience and/or education related to basic electricity, or experience interacting with a diverse customer base Licenses & Certifications: Valid driver's license with an acceptable driving record based on driving requirements for the position Valid first aid/CPR card or ability to obtain one within 90 days Meter Specialist II Education: High school diploma or GED Experience: Successful completion of the Meter Specialist Training Program including 2 years of experience as a Meter Specialist I OR Successful completion of the Meter Specialist Training Program including 1 year of experience as a Meter Specialist I and 2 additional years of related utility experience Preferred: Utility experience collecting on delinquent accounts and reading meters Experience interacting with a diverse customer base Licenses & Certifications: Valid driver's license with an acceptable driving record based on driving requirements for the position Must obtain First Aid/CPR card within 90 days PHYSICAL REQUIREMENTS Position consists of the removal and installation of meters. This requires lifting and carrying a step ladder (20 lbs.) and other necessary tools to work site at distances up to ½ mile. A G5 handheld computer (5 lbs.) is carried up to 15 miles and up to 35 stops per day. Unloading the truck may involve lifting the tailgate, reaching into the bed and pulling equipment out, and moving cones. Installation requires push/pull force of up to 25-30 lbs. to seat the meter base. Heavy objects may occasionally need to be moved when blocking access gates. It will be necessary to interact and negotiate with customers to collect past due accounts and obtain access to blocked meters. The above is a summary of the primary essential physical functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources. ADDITIONAL REQUIREMENTS Additional safety related training may be required. ADDITIONAL INFORMATION Occasional overnight travel is required; successful candidate must wear fire resistant clothing, safety glasses, hard hat, approved safety footwear, and successfully complete an Idaho Power Company motor vehicle driving assessment. Employees will live within the 30-mile drive distance boundaries on the appropriate operations center map with the expectation that under normal driving conditions they will respond to their home operations center in 45 minutes or less, if required to stand on call.

Salary : $57,500 - $83,400