What are the responsibilities and job description for the Child Welfare Specialist position at IDC?
- Understanding of Child Welfare Processes: Familiarity with child welfare practices, policies, and procedures.
- Troubleshooting: Diagnosing and resolving CWIS issues.
- Communication: Effectively communicating with social workers, IT staff, and management.
- Training and Support: Training end-users, training development, and providing ongoing support.
- Empathy and Patience: Demonstrating understanding and patience with users.
- Documentation: Keeping detailed records of issues, resolutions, and feedback.
Job Type: Contract
Experience:
- Child Welfare Processes: 2 years (Required)
- Training and Support: 2 years (Required)
Ability to Commute:
- Raleigh, NC 27601 (Preferred)
Work Location: Hybrid remote in Raleigh, NC 27601
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