What are the responsibilities and job description for the Technical Support Specialist position at Idexcel?
Job Title: IT Help Desk/Tech Support
Location: Ridgefield Park, NJ
Duration: Long Term
Travel up to 10 % of the time.
Job Description"
Serving as an escalation point of contact for internal applications, hardware, mobile, and remote technology.
Following up on any outstanding issues with customers regarding the status and closure of incidents /requests.
Provide VIP Support for Executives
Troubleshooting and resolving all hardware, software, and network problems
Escalate issues to third-level support teams.
Document procedures, FAQs, and inventory of assets
Must be willing to travel up to 10 % of the time.
Strong working knowledge of core applications including Windows 7/10, Microsoft Office, Imaging Software, SCCM, and Active Directory
Experience with Helpdesk ticket tracking software and remote desktop support tools
Excellent problem-solving, communication, and interpersonal skills
Ability to prioritize and organize work to meet defined SLA's.
Be able to work as a team member.
Android mobile in corporation experience
Mac in corporation experience is a plus.
Excellent communications and customer support skills
Requirements:
Bachelor’s degree is preferred with at least 5 years of Corporate Help Desk, Desktop Support experience, or the equivalent combination of education and/or experience.
Knowledge of Windows 7/10/11, Office 2016/2019/2021, PC hardware, Remote Support, and VPN
Must be able to have strong English speaking and writing skills.
