What are the responsibilities and job description for the Front Desk Manager position at IDM Hospitality Management?
With nearly two decades of hospitality expertise, IDM Hospitality is one of the country's leading developers, operators, and support teams within the independent and boutique sector throughout the country. IDM Hospitality operates over a dozen award-winning hotels throughout multiple states.
Come join our team as Front Desk Manager at the vibrant, newly opened Confluence Hotel in Hastings, Minnesota!
Summary Scope of Role
The Front Desk Manager is responsible for orchestrating and expediting the registration and checkout process at the front desk. Oversee the daily operation of the front desk.
Primary Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions:
- Interview, select, train, supervise, schedule, counsel and discipline restaurant service staff for the efficient operation of the outlet as directed by the Front Office Manager.
- Greet and welcome guests upon arrival.
- Register guests into the computer, verifying reservation, address, and credit information.
- Ensure the Guest Service Agents act in accordance with the set forth standard operation procedures.
- Focus on revenue management operations and daily inventory assessment.
- Accept payment for guests’ accounts both at the time of registration and at checkout.
- Maintain a house bank and make a deposit and accurate report of receipts daily.
- Cash checks and exchange currency for guests.
- Supervise and train the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests.
- Assign specific tasks to front desk agents related to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, overall cleanliness and organization of the front desk.
- Provide ongoing training and support to front desk agents.
- Revenue Management daily functions.
- Maintain all front desk-related equipment and a par stock of supplies.
- All other duties as assigned.
Secondary Responsibilities
- Maintain a daily log of all guests’ opportunities with corrective action steps.
- Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers for handling.
- Follow-up on credit opportunities.
- Training of all new associates.
- Assist in revenue management daily operations, ensuring reservation systems are open for inventory sale.
Supervisory Responsibilities
- The Front Desk Manager reports directly to the Front Office Manager and has limited direct supervisory responsibility over the line-level guest services staff.
Experience and Education
- High School Diploma or GED required.
- Minimum of two years (2) experience in hotel guest services required.
- Previous supervisory experience preferred.
Competencies / Skills / Abilities
- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
- Must possess basic computational ability.
- Must possess basic computer skills
- Excellent verbal and written communication skills.
- Maintain a friendly and professional demeanor, contributing to a positive guest experience and team environment.
- Adapt to changing circumstances and guest needs with flexibility and composure.
Schedule Opportunities
- Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
- Full-Time, 40-50 hours per week based on business need.
- Weekdays, Weekends, and Holidays based on business need.
- Attendance at all scheduled training sessions and meetings is required.
What can you look forward to?
- Health, Dental and Vision plans
- Generous paid time off
- 401(k) retirement plan with company match
- Hotel room discounts nationwide
- Disability insurance
- Employee assistance program
- Life insurance
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
IDM Hospitality Management Group (“IDM”) is an Equal Opportunity and E-Verify Employer. We are committed to diversity and inclusion, providing an inclusive environment where you can bring your whole self to work. We aim to help you balance your work and personal life while supporting your professional growth. We welcome applications from all individuals, regardless of gender, race, sexual orientation, religion, age, disability status, or caregiving responsibilities.
