Scheduling Coordinator (skillfully manage provider schedules)

Scheduling Coordinator

This position is fully in-person. No remote. No hybrid. Please consider before applying.

IEP values work-life balance. We offer an extensive benefit package including high deductible, HSA-eligible health plans. We offer an average of 7-8 paid company holidays each year. Additionally, we provide paid vacation time, profit-sharing (must achieve milestones to be eligible), a new company-issued laptop, a personal workspace with communal amenities, consideration for a possible annual bonus starting in the first year of hire (bonus not guaranteed), and more!

We are Independent Emergency Physicians, or IEP, a local, physician-owned multi-specialty practice group that is deeply ingrained in the community. With a commitment to excellence in patient care and a dedication to fostering strong connections with our employees, communities, and partners, we pride ourselves on delivering high-quality healthcare services across multiple specialties and in multiple settings.

Position Summary

The Scheduling Coordinator is responsible, at the direction of the Scheduling Manager, for developing and maintaining the monthly work schedules of Physicians and Advanced Practice Practitioners (PA/NP) schedules across multiple Emergency Departments and Urgent Care Centers.

The ideal candidate is comfortable working with Physicians, Advanced Practice Providers, and other Medical Professionals; has an attitude of people-first service recognizing that we take care of our providers who deliver 24/7 medical care to the communities we serve; and is comfortable working as a member of a small corporate office team.

Responsibilities/Essential Functions

• Utilizes ShiftAdmin (scheduling) software to manage providers’ monthly availability and compose schedules in a timely and accurate manner.
• Respond to scheduling requests and work to resolve them in a timely and professional manner. Be comfortable speaking with providers about their schedules/scheduling requests.
• Identify hindering factors that create scheduling issues with providers and develop resolutions for these issues.
• Maintains compliance with scheduling policy, proper recording of hours worked, and analysis/tracking of annual hourly requirements on a month-by-month basis.
• Participates as a team member demonstrated by utilizing proper chain of command and communicating effectively with providers and co-workers.
• Occasionally assisting with answering incoming calls and routing calls as appropriate or relaying messages to the appropriate party. Responsible for handling and/or completing appropriate messages or phone calls.
• Responds to emergent call-ins by contacting available providers.
• Responsible for running data analytics and reports on key schedule metrics.

Qualifications:

Education

• High School Equivalent / GED required
• Bachelor's Degree strongly preferred

Knowledge, Skills, & Abilities

• Experience with provider scheduling is required.
• Experience with data management and analytics is required.
• ShiftAdmin experience preferred
• Clinical experience (i.e., Medical Assistant, CNA, or provider) is preferred but not required
• Proficiency with PC, Google Workspace (formerly G-Suite) and Microsoft Office is required.
• Microsoft Excel proficiency required and coding experience is preferred
• Must have the ability to communicate with emotional intelligence, diplomacy, and professionalism.
• Must enjoy problem-solving and have a commitment to removing roadblocks effectively and in a timely manner.
• Must have the ability to multitask and manage deadlines and must be organized.
• Must be able to work both independently and in a team environment.

Required For All Positions

• Complies with company policies and standards.
• Abides by all requirements to safely and securely maintain Protected Health Information (PHI).

Benefits:

• $48k - $53k (DOQ)
• Excellent benefit package

About Us

IEP was founded with the purpose of taking care of the patient by taking care of the provider. Since 1997, we’ve been meeting the healthcare needs of our communities first by providing emergency medicine care, then expanding into hospital medicine, observation medicine, urgent care medicine, and post-acute care services. We are a provider-focused organization, as 95% of our employees provide direct patient care in multiple locations throughout SE and Mid Michigan. We live by our values of Compassion, Integrity, Commitment, Professional Excellence, Service Excellence, and Clinical Excellence.