Regional Director - Southwest

Regional Director - Southwest Region

Our mission is to deliver the dream of flight! iFLY is a global company with 33 U.S. locations. This is an exciting opportunity to join an established, successful, innovative company that supports your professional development.

The position of a Regional Director (RD) is remote, but will require frequent travel between the following iFLY locations:

• Hollywood, CA
• Ontario, CA
• San Diego, CA
• Phoenix, AZ

The Regional Director’s primary responsibilities are to maximize revenue and profitability for their region delivering world class safety, sales, and service. The RD will hire, develop and retain top-tier store management and staff and provide coaching and an environment of continuous improvement. Other objectives include the execution of required administrative, logistical, maintenance management, and other Ops-support functions.

Additional Responsibilities:

• Maintain ownership of the region’s profit and loss performance through internal tracking systems.
• Review store-wide and individual-level scorecards/dashboards daily, weekly, monthly and work-with the GMs (live and via video-call) to meet and exceed budget and close gaps as needed.
• Ensure General Managers (GMs) at each location are administering and implementing the iFLY Operations Playbook to challenge their teams to continuously look for and execute incremental revenue and profit maximizing activities.
• Coach, teach, develop, and mentor GMs and other leaders in safety, sales, and service by utilizing 360 feedback processes.
• Visit locations regularly and ensure staff are performing their responsibilities and metrics to standard.
• Keep GMs motivation high by fostering competition between locations.
• Exhibit constant professionalism and a positive attitude while adhering to the highest ethical standards – and ensure those traits are exhibited by all reporting team members.
• Follow and enforce iFLY’s policies and procedures as describes in the Team Member Handbook.
• Oversee monthly spend for each location and mitigate budget line items within iFLY policies & approvals, including local marketing.
• Continue to inspire and be inspired to try new ideas, test the success thereof, fail fast, and try again until it is correct, or the idea is exhausted.

Metrics – To measure success in these objectives, the following financial and operational metrics will be used.

Financial metrics include

• Revenue
• EBITDA
• Foot traffic
• Meeting regional budgets year-over-year

Operational metrics include

• Safety (per industry standards)
• Sales ( e.g., conversion rates for add-ons, upgrades, and returns
• Service (e,g,. NPS, public customer reviews)
• Cost (e.g., COGS, labor)
• People (e.g., turnover, culture)

Qualitative measurement includes

• Interpreting customer comments/reviews
• Observing Tunnel Team Members perform their duties in safety, sales, and service
• Influence on culture

What Success Looks Like:

• The RD is accountable for the region’s performance. This role will balance running a structured playbook, while fostering an entrepreneurial spirit that looks for opportunities to grow and win.
• A successful RD will be admired by their Team Members for inspiring their team, while challenging their team to develop and to achieve.
• The RD will exhibit ownership of the results, regardless of the outcome.

The Good Stuff:

• Medical, dental, vision and supplemental plans
• Paid time off (PTO)  
• Maternity/Paternity leave  
• Holiday pay options  
• 401k retirement investment with company match  
• Tuition reimbursement  
• Referral bonus program  
• Employee discount on retail merchandise and flight packages  
• Free flight time for employees and immediate family! 

*This document is not an exhaustive list of every task an RD will be asked or expected to perform. The primary responsibility of all iFLY leadership is to prioritize their activities based on the needs of the business. iFLY leaders spend their time where it is needed and focus their attention on where they will have the largest impact. As iFLY continues to grow and evolve, so will the duties of our Tunnel leaders and Team Members.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay

Work Location: On the road