Community Health Worker (CHW)/ Medical Assistant (Bilingual English-Spanish)

JOB DESCRIPTION

Job Title: Medical Assistant / Community Health Worker

Bilingual: English/Spanish

Reports To: Chief Clinical Officer

Summary: Supports Day-to-Day Operations of both Clinical and Administrative duties

Overview: We are seeking a skilled Medical Assistant to join our healthcare team. The ideal candidate will assist healthcare providers across multiple clinics, ensuring efficient patient care delivery.

Duties and Responsibilities:

Supports Day-to-Day Operations/Administration

· Answers and screens office phone calls

· Greets visitors and guides them to appropriate area or person

· Runs monthly clinic reports

· Assures smooth operations of assigned clinics

o Handle incoming inquiries and schedule appointments.

o Create patient files in Practice Fusion

o Manage incoming support documentation.

o Check patients in with vital signs and chart completion.

o Assists in procedures as needed

o Check out patients, reschedule

o Organizes and maintains cleanliness of office and exam rooms

· Scans documents into our EMR system

· Records patient payments into EMR & SwipeSimple

o Reconcile payments at end of day

· Maintains a safe, secure, and healthy environment

· Keeps supplies ready by inventorying stock, placing orders, and verifying receipt

· Keeps equipment functional by following operating instructions and performing preventive maintenance

· Updates job knowledge by participating in educational opportunities

• Serve as a health navigator, working one-on-one with patients who screen positive using a Social Determinant of Health (SDoH) screening tool
• Assist patients in health insurance (Medicaid or ACA) and/or prescription assistance enrollment
• Assist patients in connecting with community resources Actively participate in required training and professional development activities
• Actively participate in key meetings; internal (weekly-local and monthly-group) and external/community (Unite Us, IHN and other organizations, as appropriate)
• Develop and maintain collaborative referral relationships with key community agencies. Include progress in monthly report
• Identifies strengths and barriers of current referral and management systems. Assertively works to build on strengths and resolve barriers to promote positive health outcomes
• Patients screening positive/requesting assistance, will have their needs addressed at the time of their appointment or they will be contacted within two working days via phone by a CHW
• Other duties as assigned

Qualifications: To perform this job successfully requires flexibility, and the ability to communicate well with all levels of staff (internal and external). Must be able to work independently to meet deadlines, and work with team members on projects. Must demonstrate excellent oral and written communication. Computer knowledge is essential. Must be able to maintain confidential information and assure discreet handling of all business and patient related information. Experience working in a non-profit setting is helpful.

Education/Experience: One to two years related experience and/or training; or equivalent combination of education and experience. Two-year degree is preferred. Experience in a medical setting is preferable.

Language and Reasoning Ability: Ability to communicate effectively with all levels of organization and patients is a must. Has the ability to read business correspondence, and procedure manuals. Must be able to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Bilingual preferred: English/Spanish

Math Ability: Knowledge of basic math skills, and ability to work with spreadsheets (Excel and Access).

Computer Skills: Word processing skills (Microsoft Office products – Word, Excel, Access) are essential, as well as internet research abilities. Knowledge of Publisher preferable. Must be willing to update computer skills as required. Willingness to learn through on-line coursework offered through administrative staff.

Work Environment: The work environment characteristics described here are representative of those any employee encounters while performing the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential

functions.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbent will follow any other instructions, and perform any other related duties, as may be required of the supervisor.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Primary Care

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $22 - $24