IT Operations Coordinator - Managed Services

Company Description

IFS is a billion-dollar revenue company with 6000 employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

Day-to-day:

• Coordinate team assignments, monitor team progress, maintain shared calendars, and keep ticketing systems updated.
• Manage customer issues, provide resolutions, and escalate as necessary
• Liaise between client, technical staff and support staff including basic technical troubleshooting with an understanding of technology
• Perform user administration function for clients that require it
• Maintain wiki documentation for related processes
• Manage internal audit to ensure processes are meeting their objectives
• Adhere to corporate communication standards and procedures. Obtain and provide required customer approvals.

Qualifications

Required Skills:

• 0-3 years of experience in a related role
• Bachelor’s degree or equivalent relevant work experience
• Familiar with standard IT concepts, practices, and procedures
• Competent technical, analytical, and problem-solving skills
• Strong written and verbal communication skills
• Well organized, motivated, positive, customer service focused
• Familiar with Microsoft Office, Outlook, Word, Excel
• Able to manipulate Excel sheets using formulas and functions
• Experience using Salesforce would be an asset
• Experience with an IT ticketing system would be an asset
• Ability to work in a fast-paced environment with changing deadlines and priorities

What We’re Offering

• Salary Range:  $40,000 to $50,000 plus 5% bonus potential
• Flexible paid time off, including sick and holiday
•  Medical, dental, & vision insurance
•  401K with Company contribution
•  Flexible spending accounts
•  Life insurance and disability benefits
•  Tuition assistance
•  Community involvement and volunteering events

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer