What are the responsibilities and job description for the Manager IDEAS Support Solutions position at IFS?
Manager IDEAS Support & Solutions Houston TX. Coordinate plan & schedule IDEAS group activities. Serve as IDEAS subject matter expert for all departments. Solve IDEAS customer support & services issues & technical product issues & assisting in the management of the entire IDEAS product life cycle. Oversee daytoday customer issues provide resolutions & escalate as necessary for remediation of customer cases. Deliver IDEAS management solutions to customers colleagues & IFS partners. Manage staff requirements time & expenses for the IDEAS group. Produce & maintain metrics reports for the team. Liaise with development & other product management groups in the resolution of software fixes for the IDEAS product. Assist support consultants in remediation of cases through proactive customer communication & customer case reviews.
Reqs : Bachelors degree in Accounting Computer Science Engineering or related field (will accept foreign degree equivalent) plus 2 years exp in international oil & gas accounting & regulatory practices; technical project management; & leading a team utilizing IDEAS software technology. Remote work permitted within commuting distance of office in Houston TX. Required to be oncall as needed.1025% domestic or international travel required. Criminal and driving checks required.
Resumes : IFS North America Inc. Catherine Marmitt 300 Park Blvd Ste 350 Itasca IL 60143 or by email :
Additional Information :
We believe that coming together as a community in person is important for innovation connection and fostering a sense of belonging. Our roles have the right balance of remote and inoffice working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. VEVRAA Federal Contractor Equal Opportunity Employer
Remote Work : Employment Type :
Fulltime
Key Skills
Organizational Management,Presentation Skills,Agile,SAFe,AWS,Solution Architecture,Conflict Management,Data Management,Scrum,Team Management,Pre-sales,Management Consulting
Vacancy : 1
