What are the responsibilities and job description for the Service Scheduling Specialist position at iGo?
We are seeking a highly motivated and detail oriented candidate to join our team in our Tyrone, PA based office. The Service Scheduling Specialist will have excellent problem-solving, communication, and organizational skills and will work closely with management to provide support to our clients in booking property inspections nationwide.
This role will communicate effectively with our clients ordering inspections, as well as with the inspectors to whom we assign the inspection jobs. Verbal and written communication skills are critical to ensuring a successful booking and a successful inspection. Processing hundreds of orders per week, the ideal candidate will thrive in a fast-paced environment where every day offers something different.
About The Company
InspectionGo serves the home inspection industry, providing a variety of services to help inspection companies to achieve their growth potential. We are proud to serve many of the top independent home inspection companies around the country, many of whom hold the #1 or #2 positions in their marketplace.
Among other businesses, InspectionGo operatesiGo Network, a national platform for booking home inspections. It is ideal for enterprises and institutional buyers of real estate, including investors, lenders, and property management companies who need a standardized inspection service with standardized pricing, integration with their systems, and flexible capacity to get inspections across multiple geographies.
Responsibilities will include:
- Communicate with clients about requested inspection services via email and phone, establishing accurate scheduling details.
- Communicate with inspection companies and contractors to schedule inspections.
- Communicate SOPs to inspectors, ensuring they have a full understanding of the unique requirements of the job.
- Outreach to new inspection companies for job fulfillment in markets without inspector coverage. Ability to articulate the benefits of participating in an authentic, but also persuasive manner.
- Assist the leadership team in developing, documenting and organizing processes and systems relating to the operation of the business
- Participate in contributing ideas to improve current systems and processes
- Collaborate with leadership to track progress and productivity of day-to-day operations
- Full time/40 hours per week with the ability to work a variety of shifts, including weekend availability
Skills:
- The ability to work independently and in a team environment
- Strong verbal and written communication skills. Personality on the phone is a must!
- Excellent critical thinking and problem solving skills
- Attention to detail
- High organizational and time management skills
- Personal drive, and proactivity
- Ability to react quickly to client needs
- High standards for accuracy and quality
- Ability to multitask
- Creative thinking skills
Requirements:
- Minimum high school diploma, G.E.D., Trade/Vocational School certificate or equivalent
- Experience in a call center environment is a plus, or working in similar operational and technical roles
- Experience in property management, home services, or inspections is a plus.
- Tyrone, PA office location
Company Values: Authentic, Daring, Enjoy Life, Empowerment, Client-First
Authentic: We operate and communicate with authenticity, and we respect the diverse perspectives of others.
Daring: We are daring, when we think we can win
Enjoy The Work: We find pleasure and fun in the day-to-day work we do, and the people we work with
Empowerment: We empower members of our team to contribute meaningfully, and in turn, we hold ourselves accountable to deliver
Client-First: We take good care of our clients
Salary : $30 - $35
