What are the responsibilities and job description for the IT Field Support Specialist - IST I position at Illinois Secretary of State?
Job Description
Job Description
Office of the Illinois Secretary of State Alexi Giannoulias
Job Title : Information Systems Technician I - Field Support
Division : Technical Services - Field Support
Union : IFT
Location : 160 N. LaSalle St., Chicago, IL - Cook County
Salary : $4,865.00 monthly, commensurate with experience
Overview :
Performs independent systems analysis on technical projects; assists senior staff and user with problem resolutions, installations, maintenance, and with monitoring and testing of various data processing hardware / software.
Duties and Responsibilities :
- Performs independent systems analysis on technical problems such as the networking and PC’s; installs hardware and software; under guidance of senior staff, performs complex program testing and debugging.
- Receives inquiries dispatched by the Help Desk regarding system problem determines nature and extent of problems and takes the necessary corrective actions dealing with identifying and resolving terminal, circuit, and network malfunctions, both hardware and software.
- Monitors and tests equipment including modems, PC’s, printers, terminals, keyboards, CPU’s, and cables; assists senior staff with installation of PC’s; may assist with dial-up modems for necessary computer access; installs equipment received from vendor depot repairs and from the Help Desk.
- Forwards information to Property Control and the Equipment Control Officer regarding installation, relocation, and / or removal of terminals and minicomputers.
- Prepares and installs cables for computer and terminal installation and assists maintenance vendors in resetting computer equipment.
- Travels as necessary for education, meeting, site surveys or actual installation or relocation of terminals and mini-computers.
- May be required to act independently in response to unplanned hardware or software failures.
- Performs other duties as required or assigned.
Minimum Requirements :
Application Process :
Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability
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Salary : $4,865
