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Member Service Representative

Illinois State Credit Union
Normal, IL Part Time | Full Time
POSTED ON 12/19/2023 CLOSED ON 1/16/2024

What are the responsibilities and job description for the Member Service Representative position at Illinois State Credit Union?

Illinois State Credit Union is an organization where we are proud to say, “It’s My Credit Union”. Here at the credit union, we believe in MAGIC. That means that member experience is everything! We add value to our member’s lives, grow from our mistakes, improve every day, and care for our members like family. All our employees play a crucial part of delivering MAGIC to our members no matter if the position is member facing or is behind the scenes.

Illinois State Credit Union currently has an exciting member facing opportunity for someone that believes in
MAGIC. We are seeking a Member Service Representative to join our team! This individual will provide prompt, efficient, accurate, and courteous service to members in person, by telephone, and by email. They will actively cross-sell credit union products and services. Day to day they will assist members with account transfers, payments, balance history, transaction history, check orders, updating personal contact information, statement changes/delivery method, skip-a-pay, fee refunds, and any account questions.

The core of what we do:

Financial Transactions: Perform member transactions according to our Bill of Rights. Provide information and account maintenance as requested. Ensure member privacy. Keep teller cash drawer in balance.

Member Education: Utilize knowledge of credit union products and services to educate and improve member relationships. Accomplish personal monthly/weekly referrals goals.

Member Service: Respond to member questions via phone, email, or in-person in an efficient, friendly, and accurate manner. Create MAGIC with every interaction and provide the best member service. Help resolve member account discrepancies and complaints with critical thinking and problem-solving. Use tools and knowledge to help with problem resolution.

Teamwork: Keep a professional, courteous, and helpful attitude with fellow employees, management, and members. Create a work environment that is built on inclusiveness, welcoming others’ suggestions, and points of view.

This is a Full-Time position. Although some type of educational background in a financial field would be helpful, it is not a requirement of the position. The above description reflects the details considered necessary to describe the job's principal functions and should not be construed as a detailed description of all the work requirements that may be performed in the position.

Illinois State Credit Union is committed to equal opportunity for all employees and applicants. This position will be filled at the appropriate level based on previous experience and qualifications.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • 8 hour shift

Weekly day range:

  • Weekends as needed

Experience:

  • Customer service: 1 year (Preferred)

Work Location: In person

Salary : $15

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