Security Operations Specialist

Position Overview

The Illinois Tollway is dedicated to providing and promoting a safe and efficient system of highways while ensuring the highest possible level of service to our customers. Whether it's I-PASS, the Move Illinois Program, open road tolling or keeping you safe with our H.E.L.P. trucks, we are committed to delivering great benefits and services to customers.

The Tollway is a user-fee system – no state or federal tax dollars are used to support maintenance and operations. Operations are funded by toll and concession revenues.

Under the leadership of the Board of Directors and Executive Staff, the Tollway is committed to achieving the following goals: increase collaboration with regional transportation and planning agencies, promote the regional economy, maintain financial integrity, foster environmental responsibility and sustainability, maintain the safety and efficiency of the Tollway system, further transparency and accountability, enhance customer service, and maintain public trust.

In support of this vision, the Security Operations Specialist plans and coordinates activities relating to the protection and security of Tollway assets, employees, and others; provides program support with security video monitoring systems. Monitors and analyzes video equipment and software utilization and reliability to identify and define problem areas. Provides input in coordinating the construction, modifications, and upgrades of all video systems including purchasing and testing of equipment and replacement parts. Interfaces with other agencies, vendors, and manufacturers technical support personnel resolving issues or identifying areas for future upgrade. Reviews, interprets or develops communication policies and procedures.

Essential Job Functions

The Security Operations Specialist utilizes the Tollway security video monitoring systems, operating systems, and desktop applications to create a more safe and secure working environment. The duties of the Security Operations Specialist include, but are not limited to, the following:

• Plan, examine, analyze, evaluate, and oversee the Tollway security operations.
• Identify and resolve security related issues. Develop and implement alternative methods for security operation improvement.
• Conduct physical surveys of premise security, to include security equipment condition.
• Conduct security and vulnerability assessments of the Tollway and offers viable solutions to identified problems.
• Provide security resources to the Tollway and make recommendations to best maintain a safe and secure working environment while safeguarding Tollway assets and employees.
• Utilize velocity reports to research any improper access to secure locations, provide research on any alarms received, and review active badge access for accurate and up to date status.
• Provide video review investigations and report findings to various Tollway departments and law enforcement officials, as needed.
• Ensure that the video recorder and camera system are updated and functioning properly to effectively document any theft, damage to property, or policy infractions that may occur on Tollway property with video evidence.
• Secure Tollway facilities by reviewing and monitoring surveillance equipment and devices.
• Assist in investigative responsibilities as needed, to include physical surveillance and monitoring.
• Conduct internal security training and assist in preparation of emergency management and contingency planning.
• Provide Tollway operational security assessments.
• May coordinate with vendors or other staff for required services and issue resolution.
• Update and maintain technical documentation regarding specifications, system settings, accounts, procedures, plans and/or schedules.
• Review and monitor cameras daily in the Tollway's Security Video Monitoring Systems.
• Assist law enforcement and fire officials, and other agencies as it relates to the technical security of the Tollway and/or Tollway personnel.
• Perform other duties of a similar nature and level as assigned.

Qualifications

Education and Experience (Required):

• Graduate from a college or university with major work in criminal justice, security management government or public administration or related fields, or equivalent combination of (5) five years’ experience and training.
• Four years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals.
• Comprehensive knowledge of security/loss prevention standards and principles including physical and technical security measures, threat management techniques, fraud detection and prevention and the Authority's security system.
• Ability to analyze, appraise and recommend technical security measures.
• Ability to effectively communicate orally and in writing.
• No felony or Class A misdemeanor convictions.
• Must possess a valid Illinois driver's license.

The Illinois Tollway is committed to creating a diverse environment and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin or ancestry, disability, unfavorable discharge from military services, age, order of protection status, military status, sex or sexual orientation.