What are the responsibilities and job description for the Medical Insurance Associate - Medical Insurance position at illinois?
Duties & Responsibilities
- Responsible for customer interaction that will require the ability to work independently with students and staff. In addition, customer service duties include communication by phone, email and walk-in. Also includes providing insured clients with accurate, detailed information related to a variety of insurance issues to ensure their understanding about the plan's policy and benefits including explanations about the various components of each benefit; the importance of adhering to timely filing schedules; payment allocation; the appeal process; the enrollment period; and other issues.
- Perform a variety of support services to meet daily operational needs of the department. Facilitate processing functions related to each semester's enrollment period activities.
- Responsible for indexing/processing documentation received via email, U.S. mail, and in person in a timely manner including sorting, labeling appropriate electronic folders. Also includes emailing and scheduling mail pick-up for students. Screen messages and independently handles inquiries/requests for information or determines when messages need to be directed to another office/person for action.
- Document internal office practices/policies. Maintain confidential records and perform related processing functions during enrollment period such as review insurance waivers by contacting insurance carries for coverage eligibility and benefit information meets waiver requirements.
- Responsible for traveling and participating in outreaches throughout the year to educate new students during the orientation for each semester with compassion and understanding.
- Perform other assigned duties as appropriate.
