Harry Potter: The Exhibition Ticketing Agent

TITLE: Harry Potter: The Exhibition Ticket Agent

About Imagine Exhibitions:

Imagine Exhibitions is a world leader in traveling immersive exhibition and experience design. We are led by our founder and CEO, Tom Zaller (named one of Blooloop’s 2020 Top 50 Museum Influencers), whose 25 years of experience in live entertainment and exhibitions guides the company’s vision: to entertain, educate, and enlighten people around the world through story-driven, immersive experiences. We create sophisticated, high-quality, educational, and entertaining experiences for visitor-serving organizations across the globe. The company designs, opens, and operates its own venues, along with creating and implementing permanent and semi-permanent museum, brand, and entertainment properties. We currently manage venues around the USA and around the globe. Current venues include Boston, Dallas, Las Vegas and more on the horizon. In addition, Imagine Exhibitions has a portfolio of 40 unique exhibitions that tour museums, zoos, gardens, casinos, resorts, and standalone venues, and the company has been responsible for many internationally recognized touring exhibitions such as Harry Potter: The Exhibition , Titanic: The Exhibition, Real Bodies: The Exhibition, The Hunger Games: The Exhibition, Angry Birds: The Art & Science Behind a Global Phenomenon, Jurassic World: The Exhibition, and Downton Abbey: The Exhibition. Imagine Exhibitions is known within the museum and attractions industry for our culture of creativity, our good humor, and our customer-first attitude. Imagine is a lively, fast-growing company with an expanding portfolio of high-profile projects slated for 2025.

About The Role:

The Ticket Agent is responsible for assisting visitors with information and sales of tickets to our exhibits and experiences. The Ticket Agent interacts with guests and highlights the experience which we want visitors to have. Ticketing is the introduction to the main event. This individual must be positive, initiate and engage our guests by providing friendly and helpful service. This individual knows how to talk to people and will upsell the experiences based upon our guests’ desires. Team members hired into this role will be required to hit sales KPIS.

ESSENTIAL DUTIES:

• Learns and works the ticketing system
• Process ticket transactions for guests
• Assists guests with their questions and concerns
• Upsells VIP experience and various items to enhance the experience.
• Up to date on all show and venue location information to include third party ticketing distribution channels, show enhancements, and all campaigns and package.
• Anticipates guest’s needs regarding show upgrades and enhancements.
• Communicates well with guests, fellow team members and leadership.
• Must have excellent communication skills and service ability communicate well with guests, fellow team members and leadership.
• Must be at least 18 years of age or older
• Collect money, while following all proper cash handling and comp procedures
• Maintain the cleanliness, sanitation, and the appearance of the box office
• Perform opening and closing duties based upon shift assignment
• Listen and resolve guest complaints within scope of position; otherwise, refer the matter to management, notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
• Perform other job-related duties as requested.
• Knowledge of ticketing menu, ticketing packages and offerings
• Basic computer skills and ability to learn and use varied Point of Sale (POS) systems
• Cash handling and experience with proper bank
• Able to handle multiple types of information and/or perform multiple tasks
• Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts

PREREQUISITE KNOWLEDGE, SKILLS, AND ABILITIES:

• Work varied shifts, to include weekends and holidays PREFERRED
• Six months of guest services and sales experience preferred.
• Physical, mental, and environmental demands include a loud, fast paced environment which requires standing for up to and beyond 8 hours, walking, bending, pushing, pulling, lifting, and reaching throughout the shift. Position may also require lifting to 25 lbs. with bending at the waist like motions.
• This may not be a total list or exhaustive list of tasks, skills, duties, requirements, and efforts of the job requirements associated with this position. Management reserves all rights to revise, alter, change, add the current job and requirements to include other tasks be performed regarding an ever-changing landscape, including technical updates, changes in personal, emergencies and/or workload shifts.

PHYSICAL AND MENTAL REQUIREMENTS:

• Ability to function in high-pressure situations.
• Manual dexterity to operate a computer.
• Correctable vision and hearing.
• Excellent interpersonal skills.
• Clear, easy to understand oral communication ability.
• Ability to lift 50 pounds occasionally for the purpose of moving equipment on and off shelves.
• Ability to stand and walk for long periods.
• Ability to sit for long periods.
• Capability to read, write, and understand English.
• Skilled in the use of computer and office equipment.
• Proficient in activities requiring manual dexterity of both hands.
• Primarily an onsite position.

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related duties as assigned by immediate supervisor and other management as required. Imagine Exhibitions Inc. reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.

Job Types: Full-time, Part-time

Pay: $18.00 per hour

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Ability to Commute:

• Sandy, UT 84070 (Required)

Ability to Relocate:

• Sandy, UT 84070: Relocate before starting work (Required)

Work Location: In person

Salary : $18