Customer Support Representative

Function: Interactions with Consumers

We would like to add a diligent, proactive, outgoing customer service agent to our staff. Your main duties will be superior service, client concern response, and problem resolution. Your first concerns should be client satisfaction and enhancement of the whole customer experience. We are looking for someone who is cool under duress, skilled in juggling several duties at once, and dedicated to provide exceptional service to clients and internal team members.

Key Purposes: Customer Interactions:

As your main point of contact, handle consumer live chats, emails, and calls.

Respond to consumer questions, help with issues they are facing, and provide information about goods and services.

Dealing with the issue:

Respond politely and quickly to consumer questions, issues, and concerns.

Work with several groups to address tough problems and ensure client satisfaction.

Order Processing:

Assist customers with ordering, returning, tracking of their goods.

Verify that consumer orders are handled with accuracy and efficiency.

Resolving consumer account problems:

Manage client account changes including address changes, billing questions answered, and account information corrected.

Tell them about forthcoming sales, new products, and other notable events.

Understanding the Product:

To provide your clients with correct information, keep yourself updated about the newest corporate policies, products, and services.

Supporting administrative staff members:

Record all of your contacts with clients, including any queries or issues, meticulously.

By doing routine administrative chores, help customer service operations.

Comments and follow-up:

Follow up with clients after issue resolution to confirm their level of satisfaction.

Gathering comments and reporting them helps management to handle any trends or repeating problems.

Experience: graduate degree in mind

Though a high school diploma will suffice, an associate's degree in business or a closely allied field is desired.

Knowledge of working:

Having dealt with consumers for at least a year, ideally in a retail or contact center environment,

One asset is customer service software experience and CRM.

Possibilities:

superb nonverbal and spoken skills.

Competency in both professionally and compassionately negotiating difficult circumstances.

exceptional problem-solving abilities combined with great attention to detail.

Ability to manage several tasks in a demanding environment.