What are the responsibilities and job description for the Order Management Specialist - Hybrid position at iMPact Business Group, Inc.?
Our client, a Global Medical Device Manufacture has an immediate opening for a Order Management Specialist for a 12 Month Contract to Hire opportunity. Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed and detail-oriented Top Talents in an extremely collaborative and professional environment. RESPONSIBLE FOR TOTAL CUSTOMER AND SALES REPRESENTATIVE SATISFACTION IN ORDER MANAGEMENT Hybrid after fully trained. M-W in office, Thur & Fri WFH Position Description (Principle Duties and Responsibilities) Provides sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiriesPrompt response to and resolution to Sales Rep issues (questions, requests, etc.) to the Rep's satisfaction per company procedures and standardsEffectively communicate with sales reps, regional managers, and other teams / departments (IBP, Schedulers, AR, Service Parts, Marketing)Perform administrative duties, run reports and special tasks / projects associated with support of capital sales businessAccountable for the relaying of all communication from customers and sales force to internal teams related to order management and / or the manipulation to the scheduled delivery dates of capital equipmentBack-up to Customer Support team when neededWill follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax.Accountable for all record-keeping as appropriate and in accordance with set specifications.Must meet all training and documentation criteria.Requirements 3 years of experience required, Bachelors degree preferred Must have Skills : Analytical-experience working with data to solve problems and develop processes Organized Communication (customer service orientation) Computer Savvy and experienced with Microsoft Office Suit of products Proficiency in Excel including pivot tables and various functions Comfortable in a fast-paced environmentSAP Experience and SaleForce experience Adaptability Energized / High achiever
