What are the responsibilities and job description for the Technical Support Specialist position at Impact Fire Services?
Academy Fire Life Safety offers national one-stop fire and life safety services through our network of self-perform districts and trusted vendor partners. Our experienced account managers ensure clients across the country receive the same quality service for fire safety systems. We combine unmatched industry knowledge and scale with personal service and accountability.
Join our team with over 80 years in business and two decades serving hundreds of national and regional account customers. Academy Fire offers unparalleled expertise in the management of multi-site fire and life safety protection. Through our customer service centers in New York and California, we provide coverage 24 / 7, 365 days a year.
Technical Support Specialist - Fire Alarm and Security Systems
Academy Fire Life Safety is currently seeking a quality, career-minded Technical Support Specialist who will be responsible for equipment bench testing, programming, and providing telephone technical support. This role requires a strong technical background, excellent communication skills, and a commitment to quality service.
Responsibilities include (but not limited too) :
Conduct equipment bench testing and programming.
Provide telephone technical support to customers, Academy Fire personnel, and subcontractors.
Deliver exceptional customer service and technical assistance.
Troubleshoot and resolve technical issues efficiently.
Train and mentor team members to develop their skills and leadership abilities.
Multitask effectively in a high-paced environment.
Requirements :
Positive attitude and professional demeanor.
Experience in customer service.
Technical background in security or networking fields.
Experience with IP video and programming security panels.
Career-minded with a commitment to quality and excellence.
Strong communication skills.
Hardworking, goal-oriented, and able to lead by example.
Ability to multitask and thrive in a fast-paced environment.
Excellent troubleshooting skills.
Proficiency in PC skills and related software.
Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.
We look forward to talking with you about career opportunities with Academy Fire Life Safety.
For consideration, please apply on-line.
Employment with an Equal Opportunity Employer (EOE) including disability / veterans.
Job Details
Pay Type Hourly
