Support Staff

Job Description

Support Staff

Mission Statement

“Provide emergency shelter leading to stable housing, building communities and strengthening lives.”

Vision

To compassionately provide immediate and effective assistance to empower persons in need of shelter while

simultaneously working to address the root causes of homelessness, poverty, and inequality.

Values

Equality – We value all people equally.

Service – We are committed to providing service that makes every person feel valued.

Empathy – We treat all people empathetically.

Transparency – We operate openly and with transparency.

Integrity – We value honesty and operate with strong moral principles.

Compassion – We treat all people with compassion.

Inspirational – We aim to inspire our community and our guests.

Unity – We value unity in the community and the Promise House.

Empowerment – All residents will be empowered to find sustainable independence.

Evidence- Based – The policies, practices, and procedures that we implement will be based in sound evidence

and theory while partnering with the faith community

Collaboration – We will be a member of the larger work family, community and welcome partnership from our

neighbors.

Overview: Family Promises uses the Housing First model to move chronically homeless and

persons in an episodic housing crisis into permanent housing and provides some longer-term

support through Beyond Promise eviction prevention to stabilize persons in housing and not

return to homelessness.

Duties:

• Facilitating a safe, healthy environment and corresponding with emergency responders,

when needed.

• Providing immediate communication with Executive Director and writing incident

reports;

• Liaising with all staff, as needed and appropriate regarding resident absences and

behaviors that impact the safety and well-being of the environment.

• Respond to the Site Director or House Manager plus Case Managers, queries about

residents, as needed.

• If police, fire or any emergency services are called, contact Executive Director

immediately;

• Walking full scope of property location: Promise House and Porch, a couple times each

shift.

• Report any damages or concerns to Executive Director;

• Greeting and engaging residents volunteers.

• Supporting resident volunteerism “blessings”;

• Receiving and documenting donations.

• Communication with the Executive Director on Social Media Content and taking

appropriate pictures with permission. Take pictures of items (and people-with

permission, only) for community education purposes in our marketing.

• Sharing communication with staff as appropriate – emailing shift overview and texting

any urgent incidents;

• Share messages with staff not present or on shift, email and text, on-call staff according

to urgency;

• Inventory for supplies (paper, ink, folders, etc.) and donation, in consultation with staff

on-call and others. This should include maintenance concerns around the house,

groceries, toiletries, and documenting items needed for rooms (e.g., laundry baskets,

waste baskets, storage containers, caddy’s, lamps, alarm clocks, etc.);

• Housing searches, community linkage in consultation with staff on call;

• Supporting to house guests and Beyond Promise Alums who call or stop by (Document

contact on clipboard as “Beyond Promise” with services provided);

• Progressive Discipline and documentation in consultation with staff on-call;

• Write incident reports as appropriate and send to on-call and offsite staff as

appropriate;

Maintaining sign-in sheets for dinner and evening curfews;

• Overseeing dinner delivery and dinner activities on weekend;

• Sub or swap hours with peers;

• Preparing and assisting w/ family exits to include prepping resident rooms in a sanitized,

organized, and clean way—hotel style. This responsibility also includes making sure all

necessary toiletry items are available to help residents maintain hygiene and feel at

home;

• Attend trainings (e.g., clarity, access point, homeless prevention, rapid rehousing,)

necessary to perform essential functions of the job – as appropriate;

• If needed, assist with Nightly room checks to ensure all members of each household are

present, no weapons, no drugs/alcohol, visitors, no food, or drinks and making sure are

not overwhelmed with additional items and rooms are clean;

• Boundaries among staff, residents, volunteers, and interns (favors, confidentiality,

phone calls beyond routine case management, linkage, etc.);

• Act as companion to residents walking alongside them while connecting to additional

resources to assist one in their success;

• Respond to emails, texts, and phone messages in a timely manner;

• Attention to detail;

• Communicate all necessary information to staff in a timely manner;

• Provide security codes to resident rooms;

• Responsibilities, as needed and appropriate, such as:

• Skills-based service ( for example)

• Educational and fun activities for adults and children

• Engagement in housing activities “with” residents

• Peer approach to supportive listening

• Provide referrals to ED for pastoral care and spiritual support, if any are requested

• Organizing, sorting, creating inventory of items (in partnership with all staff)

• Laundry and office organizing, etc.

Job Types: Full-time, Part-time

Pay: $13.00 - $14.00 per hour

Expected hours: 20 – 32 per week

Schedule:

• Day shift
• Evening shift
• Overnight shift

Ability to Commute:

• Marysville, Ohio (Required)

Ability to Relocate:

• Marysville, Ohio: Relocate before starting work (Required)

Work Location: In person

Salary : $13 - $14