What are the responsibilities and job description for the Office Administrator position at Improveability LLC?

Job Description

Description :

About Us : We are a locally owned and operated assistive technology company dedicated to improving the lives of individuals with disabilities. Our team provides innovative solutions that enhance accessibility, mobility, and communication. We are looking for a highly organized and proactive Office Administrator to join our growing team. If you have strong administrative skills, a customer-centric attitude, and a passion for working as a team member, we would love to hear from you!

Position Overview : The Office Administrator will play a crucial role in supporting the day-to-day operations of the office, ensuring smooth communication and efficient processes across various departments. This role will involve managing customer relationships, coordinating schedules, assisting with calls, and performing general administrative tasks. Ideal candidates will have experience using a CRM system, excellent customer service skills, and an ability to juggle multiple tasks in a fast-paced environment. Experience with website management and technical writing is a plus!

Key Responsibilities :

Serve as the primary point of contact for incoming calls and inquiries, providing exceptional customer service.
Manage and update customer data in our CRM system, ensuring accurate and timely records.
Schedule and coordinate appointments, meetings, and events for the team.
Provide general office support including handling emails, organizing documents, and maintaining office supplies.
Assist with managing website content, including basic updates and edits.
Contribute to the creation of technical documentation, user guides, and product descriptions.
Coordinate with internal teams to ensure seamless communication and workflow.

Why Join Us :

Work in a collaborative and supportive environment where your contributions make a meaningful impact.

Opportunities for professional growth and development in the growing field of assistive technology.

Competitive salary and benefits package.

A chance to be part of a company that is transforming lives and creating accessible solutions.

We are open to flexible hours to accommodate needs away from the workplace.

Requirements :

Proven experience in an office administration or customer service role.

Proficient in using CRM systems (e.g., Salesforce, Zoho, etc.).

Strong phone etiquette and experience handling both inbound and outbound calls.

Excellent organizational and time-management skills with the ability to handle multiple priorities.

Proficient in Google Suite and Microsoft Office Suite (Word, Excel, PowerPoint).

Strong written and verbal communication skills.

Experience with scheduling and Google calendar management.

Ability to work independently and as part of a collaborative team.

Strong organizational skills

Preferred Skills (Nice to Have) :

Experience managing or updating website content (basic wordpress experience).

Technical writing experience, with the ability to create clear and user-friendly documentation.

Familiarity with assistive technology products or a passion for supporting individuals with disabilities.

Job Type : Full-time, in office. We can be flexible for the right candidate. Experience :

3 years experience in an office environment

Work authorization : United States (Required)

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