What are the responsibilities and job description for the Service Coordinator / Scheduler position at IMS Technology & Security?
Job Description
The Scheduler will play a crucial role in maintaining and enhancing our commitment to exceptional customer service. The ideal candidate will have strong organizational skills as well as strong communication skills for managing incoming calls and working with both internal staff and customers, have a professional voice and experience working with people, knowledge of scheduling systems and basic computer skills is important, and be able to work on their own.
Responsibilities:
Team Environment: Working with a team
Work Remotely: No
Company Description
IMS Technology & Security is a premier security integrator with a specialty in technology integration. We were born from the synergy of Information Technology & Security. This allows us to offer a wide range of services and to accept responsibility for the entire project. Our staff is what separates us from the rest. Building on combined decades of experience, IMS Technology & Security always finds a way to meet the needs of our customers by utilizing our wide range of services. Our goal is to exceed customer expectations with our “No is not an option” attitude.
IMS Technology & Security is a premier security integrator with a specialty in technology integration. We were born from the synergy of Information Technology & Security. This allows us to offer a wide range of services and to accept responsibility for the entire project. Our staff is what separates us from the rest. Building on combined decades of experience, IMS Technology & Security always finds a way to meet the needs of our customers by utilizing our wide range of services. Our goal is to exceed customer expectations with our “No is not an option” attitude.
The Scheduler will play a crucial role in maintaining and enhancing our commitment to exceptional customer service. The ideal candidate will have strong organizational skills as well as strong communication skills for managing incoming calls and working with both internal staff and customers, have a professional voice and experience working with people, knowledge of scheduling systems and basic computer skills is important, and be able to work on their own.
Responsibilities:
- Answers phones and emails, schedules and confirms appointments, and inputs customer data into company systems.
- Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.
- Manages multiple technician schedules by maintaining calendars for department personnel and arranging meetings, conferences, teleconferences, and travel.
- Maintains customer confidence and protects operations by keeping information confidential.
- Provides historical reference by utilizing filing and retrieval systems.
- Contributes to team effort by accomplishing related results.
- Excellent communication and organization skills are a must
- Clerical or administrative experience
- Basic computer program knowledge
- Creating Work Order dispatch documents
- Processing Job Orders
- Verifying accuracy of customer data
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Monday to Friday
- One location
Team Environment: Working with a team
Work Remotely: No
Company Description
IMS Technology & Security is a premier security integrator with a specialty in technology integration. We were born from the synergy of Information Technology & Security. This allows us to offer a wide range of services and to accept responsibility for the entire project. Our staff is what separates us from the rest. Building on combined decades of experience, IMS Technology & Security always finds a way to meet the needs of our customers by utilizing our wide range of services. Our goal is to exceed customer expectations with our “No is not an option” attitude.
IMS Technology & Security is a premier security integrator with a specialty in technology integration. We were born from the synergy of Information Technology & Security. This allows us to offer a wide range of services and to accept responsibility for the entire project. Our staff is what separates us from the rest. Building on combined decades of experience, IMS Technology & Security always finds a way to meet the needs of our customers by utilizing our wide range of services. Our goal is to exceed customer expectations with our “No is not an option” attitude.
