ABA Scheduling Coordinator

ABA Scheduler/Registered Behavior Technician (RBT)

The ABA Scheduler/RBT for In2Great! Pediatric Therapy Services is responsible for managing the scheduling of clients for therapy services, ensuring efficient communication between therapists and clients, scheduling ABA appointments, resolving conflicts, scheduling makeup sessions and handle cancellations. The scheduler/RBT will also answer calls, direct messages, and audit schedules. This full-time role will occasionally serve as an RBT working with our BCBA staff to ensure proper treatment plan implementation. This role is a critical part of ensuring that our family and client centered environment is maintained through providing timely communication and friendly customer service daily.

Responsibilities:

• Building daily/weekly schedule for clients based on their team of R(BT)s
• Adjust daily/weekly schedule according to planned and/or unplanned staff/client schedule changes 
• Communicate with R(BT)s when daily/weekly changes have occurred 
• Maintain communication with families to ensure communication of department schedule changes
• Collaborating with BCBAs to ensure appropriateness of staff/client teams matching
  
• Collaborating with the billing team to ensure accuracy with all appointments
• Collaborating with related services to ensure no gaps in daily coverage
• Monitoring and document staff/client cancellations
• Providing excellent customer service to clients in a professional manner
• Office Setting, sitting for long periods of time and viewing computer screens
• Performing RBT duties when needed
• Maintaining patient confidentiality
• Computer skills: Microsoft Teams, Outlook, Excel

Requirements:

• Registered Behavior Technician (RBT) Certification
  
• Previous experience working in Applied Behavior Analysis (ABA)
  
• Strong communication skills
• Experience with developing and maintaining ABA Scheduling for clients and their R(BT) teams