What are the responsibilities and job description for the Associate Research Support Specialist (Cranbury, NJ) position at Independence Blue Cross Careers?
Our organization is looking for dynamic individuals who love to learn, thrive on innovation, and are open to exploring new ways to achieve our goals. If this describes you, we want to speak with you. You can help us achieve our vision to lead nationally in innovating equitable whole-person health.
Associate Research Support Specialist:
· Evaluate escalated business incidents to ensure that information provided is complete and displays a clear definition of the issue.
· Determine the appropriate assignment group for incident based on incident protocols.
· Decide the next steps needed to bring an issue to resolution.
· Research the applicable source systems to figure out the nature of the issue.
· Identify which business areas need to be engaged to bring the issue to resolution.
· Provide clear and complete work notes so users clearly understand the progress and status of every incident.
· Ensure a root cause is identified for each issue; the correction is made, and any required cleanup of data is completed.
· Analyze and refine data extracts to create reports.
Qualifications
· Bachelor’s Degree or 3 years of experience in the Healthcare industry.
· Foundational knowledge of Billing, Claims, Benefits, and Customer Service within the Healthcare industry strongly preferred.
· Excellent research and investigative skills, strong interpersonal skills, and the ability to work effectively with all associate and management levels.
· Strong critical-thinking and analytical skills, along with ability to interpret and decipher complex information required.
· Proficient with Microsoft office applications.
· Ability to multi-task and prioritize effectively.
Hybrid
Independence has implemented a “Hybrid” model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the “Hybrid” model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.
Independence Blue Cross is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.
