What are the responsibilities and job description for the Associate, Membership and Partnerships position at Independent Sector?
Who We Are
Independent Sector (IS) is the nation's membership organization for nonprofits and philanthropy. Our vision is for a charitable sector that is healthy, trusted, and equitable and helps all people in the United States thrive in a vibrant civil society and just democracy. We unite nonprofits and philanthropy to strengthen the charitable sector, identifying structural challenges and mobilizing around policy and practice solutions. Independent Sector aims for a sector where charitable organizations are financially robust; powered by a thriving workforce that reflects the communities they serve; trusted, well-governed, and effective; and informed and active advocates.
Driven by the deep recognition of our impact, our organization is growing to meet the need for our services. At IS, we are seeking passionate individuals with a deep understanding of the social sector and a commitment to strengthening nonprofit institutions that, in turn, strengthen our nation. We deeply value diversity, equity, and inclusion, and we welcome those who bring their whole selves to our work. In this role, you will have a unique opportunity to shape the future of our team and our sector. If you are ready to make a meaningful impact, drive transformative change, and lead with purpose and passion, we invite you to join us in advancing this critical mission. IS operates in a hybrid model (3 days in the office/2 days remote).
Summary
The Membership and Partnerships Associate works across the Membership and Partnerships teams to provides critical administrative and data management support for our overlapping constituencies. The incumbent will work closely with the two departments to drive day-to-day administrative functions, ensure constituent data is updated regularly and well-maintained, and interact with donors and members to provide excellent customer service. The incumbent will play a significant role in ensuring the membership and partnership teams are positioned to grow a robust membership pipeline and increase our fundraising footprint in a thoughtful way. IS operates a hybrid model (3 days in the office/2 days remote).
Essential Job Functions
Provide critical support for the Membership Team:
- Onboard new members with follow-up telephone calls, e-mail messages and/or mailings.
- Update salesforce database with new and renewed member information from member payments.
- Accurately and efficiently process member transactions, including the opening of new memberships/accounts in a courteous, discreet, and professional manner.
- Respond to members' concerns via telephone, e-mail, and in writing.
- Contact past-due members regarding potential expiration of membership.
- Assist in conducting outreach to lapsed or at-risk members to encourage renewal and engagement.
- Assist with preparing membership reports.
Provide support to the Partnerships team:
- Maintains and updates systems to track donor data and projected/secured revenue.
- Processes all donor and sponsor acknowledgements.
- Maintains partnership funder and prospect records.
- Produces routine reports on received gifts and pledges against established projections.
- Creates agendas, take notes, and track action items and deadlines from regular meetings.
Supervisory Responsibilities
None.
Education & Experience
Bachelor's in business administration, nonprofit management, or related plus at least 1-3 years of experience in donor and/or member relations.
Qualifications
- Excellent verbal and written communication skills to effectively convey the organization's mission, impact, and opportunities to different audiences.
- Strong interpersonal and relationship-building abilities, including active listening and the ability to navigate complex conversations with diplomacy and tact.
- Ability to manage multiple projects simultaneously, meet deadlines, and handle competing priorities.
- Solid experience with Microsoft office and customer relationship management (CRM) software, Salesforce experience preferred.
- Awareness of DEI (Diversity, Equity and Inclusion) impact on social change work, and willingness to integrate in professional development and programmatic work.
- Experience in retail or financial services a plus.
- Experience with a nonprofit membership organization a plus.
- Ability to embed IS' organizational values into day-to-day work.
Work Environment:
The work environment is a typical office environment. The noise level is usually quiet. Up to 25% travel may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
- Remaining in a stationary position, often sitting for prolonged periods
- Communicating with others to exchange information
- Repeating motions, like typing or answering a phone, that may include the wrists, hands and/or fingers
- Assessing the accuracy, neatness and thoroughness of the work assigned
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefit Offerings
- Medical Plan
- Dental Plan
- Vision Plan
- Flexible Spending
- Accounts (Health and Dependent Care)
- 403(b) Retirement Plan with Generous Matching Program
- Basic and Supplemental Life Insurance
- Long-Term Disability Insurance
- Voluntary Short-Term Disability Insurance
- Employee Assistance Program
- SmartBenefits Program
- Unlimited PTO
- Family and Medical Leave
- December Holiday Closure
- Summer Fridays
- Monthly Wellness Days
- 10 Holidays
- Hybrid Work Schedule with 2 days remote
- Professional Development Funds
- Regular ongoing social activities-on and off site
The selected candidate will be required to successfully pass a background check.
Salary : $53,000 - $65,000
