Facilities Manager

Summary:

Working under the guidance and direction of the Director of Security and Facilities, the Facilities Manager is responsible for the successful overall direction, administration, and coordination of all activities of the Facilities Department for the Warm Springs Casino Enterprises (WSCE). The Facilities Manager ensures the operations of the Maintenance and Custodial departments are efficient in meeting the needs of both Indian Head Casino (IHC) and the Plateau Travel Plaza (PTP). They provide guidance and leadership to provide support to all departments while creating a positive work environment that is accepting to motivated team members, and exceeds internal customer expectations by providing fast, accurate, and friendly service. The Facilities Manager ensures the physical functions of the organization operate with optimal efficiency and safety.

Essential Duties and Responsibilities:

• Manages all aspects of facility, custodial, and equipment management, including facility expansions, facilities and equipment repairs, and preventative maintenance.
• The Facilities Manager is responsible for all Maintenance and custodial functions and personnel at both WSCE properties (IHC and PTP).
• Ensures that the Facilities department meets the business needs of the enterprises. Defines and implements policies, procedures, and best practices.
• Monitors the safety and cleanliness of interior and exterior areas of all WSCE facilities.
• In cooperation with the Director of Security and Facilities ensures the protection of the physical assets of both WSCE facilities, including but not limited to, HVAC, plumbing, electrical, and other aspects of the buildings and grounds.
• Determines what Facilities projects are to be scheduled by working with the Director of Security and Facilities and other Leadership staff. Prioritizes and schedules projects, determining the requirements in labor, supplies, and time. Monitors the Work Order process to ensure that it is used correctly by other departments.
• Oversees the completion of all scheduled projects, preventive maintenance, and daily tasks. Ensures that all work is completed in accordance with established standards of excellence.
• Ensures all facilities are prepared for changing weather conditions.
• Responsible for ensuring that tasks are assigned to Maintenance and Custodial team members in a manner that ensures that the work is done effectively and efficiently.
• Works with the Director to identify, recommend, develop, implement, and support cost-effective solutions for the entire organization. Makes recommendations for the improvement and growth of the enterprises infrastructure.
• Follows and enforces established practices to ensure efficient and accurate operations which meet all company, Tribal, State, and Federal requirements.
• Ensures that routine preventive maintenance is done regularly and timely, and that scheduled projects do not interfere with this practice.
• Works with the Director to formulate and implement departmental policies for the Facilities Department.
• Works with the Director to prepare the budget for the Facilities Department and monitors the departments performance in this area.
• Assists in negotiating contracts with vendors, suppliers, and contractors and ensures that the terms of the contracts are met. Ensures that work is done according to the negotiated timelines, and that the quality of work meets all standards of excellence set by WSCE.
• Works closely with the Director of Security and Facilities to ensure that all areas of WSCEs facilities (at both locations) meet all safety standards. Ensures that all safety issues are corrected in a timely manner. Encourages team members to participate in safety programs and events.
• Reinforces a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and team member satisfaction.
• Adheres to the companys philosophies and ensures that the Facilities Department complies with all Tribal, State, Federal, and NIGC regulations as well as company policies and procedures.
• Supervises and leads staff, including hiring, training, developing, mentoring, discipline, and evaluations. Directs and leads team members to ensure that the goals of the organization and the team members are being met.
• Role models positive behaviors for all team members.
• Ensures Maintenance and Custodial personnel are effectively scheduled, ensuring that there is always adequate staffing to meet the level of business needs.
• Performs other duties as assigned.

Education, Qualifications and Experience:

• Associates Degree in an appropriate and related field is preferred.
• Three (3) years of strong, hands-on experience in project management, cost control, carpentry, and/or other construction skills or an equivalent combination of education and experience is required.
• At least three (3) years of management/supervisory experience required.
• At least three (3) years of practical experience in facilities maintenance and management required.
• Knowledge of general maintenance methods, operating equipment, and safety precautions related to facilities management.
• Experience in developing specifications for contracted facilities work and vendor management.
• Must be highly motivated, goal oriented, and willing and able to make informed decisions.
• Must have a demonstrated ability to communicate effectively with staff, management, vendors, and the public.
• Must possess a working knowledge of the accounting process, including budgets, account invoices, and inventory.
• A thorough understanding of computer software/hardware and networks is required.
• Must have a flexible schedule and be able to work outside the standard workweek as business needs dictate.

Competencies:

• Excellent communications skills are essential. This includes verbal, written and listening skills. Must be able to communicate effectively with all levels of personnel, management, and guests while providing excellent service to internal and external customers. Must maintain strict confidentiality.
• Must establish and maintain excellent working relationships with team members, Management, patrons, and outside business contacts.
• Skilled in solving practical problems and dealing effectively with situations where only limited standardization exists.
• Attention to detail and the ability to work in a timely, accurate, and organized manner.
• Ability to motivate, discipline, and supervise staff. Work in a team environment and produce results in conjunction with fellow team members.
• Work effectively with limited supervision.
• Requires the ability to solve practical problems and deal with a variety of variables in complex situations while maintaining organization goals.

Physical Demands:

• Lifting and carrying is required. Lifting items weighing as much as 60 pounds may be required, but this should occur seldom, i.e., less than 25% of the time.
• This position requires reaching, manipulating and keyboard operation (typing).
• This position requires sitting, stooping, standing, bending, and walking.
• This position requires intense and exacting mental and visual attention.

Working Conditions:

• This job is typically performed under very comfortable working conditions; disagreeable elements are generally absent during normal job performance. However, at times, it requires working in areas where the noise level is high, where there is secondhand tobacco smoke while performing intense, complex, and very involved tasks with major responsibility.
• Must observe and comply with all safety regulations and procedures, including the use of all safety equipment provided. Must always practice safety.
• Continuous mental and/or visual attention may be required.

Special Requirements:

• Must maintain a valid Oregon drivers license.
• Must be 21 years of age or older.
• Must submit to and pass a drug/alcohol screening test.
• Must submit to and pass an Oregon State background investigation.

Proven gaming license eligibility preferred.