What are the responsibilities and job description for the Assistant Director (Student Support Specialist), Student Advocates Office position at Indiana University Bloomington?

Job Summary

The Assistant Director is responsible for managing advocate staff and procedures related to student conduct. This role includes coordinating and training advocates handling student conduct cases and developing standards and procedures for effective case management. The Assistant Director oversees up to 120 advocate case appointments per month, averaging 30 appointments per week

Department-Specific Responsibilities

Collaborates with other offices within the Division to provide case management for students of concern and Care Team cases.
Provides advising and coaching to IU students regarding cases and a broad range of issues, including respondents in sexual misconduct cases.
Participates in short and long-term planning as well as cross-over training with the Student Advocate Associate Director for the Academic team.
Manages assessment of conduct services, including preparing semester headcount surveys, manual revisions, and data for the annual report.
Works with the Director to determine assessment needs and goals.
Manages the conduct advocate team and procedures in the area of student conduct cases, including team meetings.
Regularly consulting with the Student Advocate Director on advocate supervision.
Engages with administrators and faculty regarding university policies and individual student issues.
Manages accurate student case records.
Develops standards and procedures for case management.
Trains staff and advocate volunteers who work in the conduct case area of the office.
Represents the office and the division on campus-wide committees.
Participates in and / or attend job-related professional development, meetings, and training.
Works closely with all full and part-time staff to support the mission and projects of the office.

General Responsibilities

Develops and implements programs and initiatives that offer support for students in crisis, facing adversity or challenges, or who belong to an under-represented or minority student population.

Interfaces directly with students by attending student programming events, advising student organization leaders, meeting 1-on-1 to discuss support needs, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives. Places an emphasis on confidentiality of student concerns, university policy compliance, and a culture of care within all direct student interactions.

Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student support goals, often coordinating funding to sponsor student programs and initiatives.

Projects outcomes for support services offered at the program, department / division, or campus level. Measures and evaluates effectiveness of student support initiatives against projected outcomes; regularly prepares reports on impact to students and budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.

Serves on committees and performs student support research across the field of higher education and at peer institutions to identify and recommend best practices.

Plans and coordinates communications for student support initiatives to ensure student participation and engagement.

May provide guidance to other student support staff; makes process recommendations to manager for improved delivery of service.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

Bachelor's degree in education, public affairs, public health, counseling, social work, business, or related field

Preferred

Master's degree in higher education student affairs or related field

WORK EXPERIENCE

Required

2 years in student services, higher education, social work, counseling, law, or related field

SKILLS

Required

Proficient communication skills

Maintains a high degree of professionalism

Demonstrates time management and priority setting skills

Demonstrates a high commitment to quality

Possesses flexibility to work in a fast paced, dynamic environment

Seeks to acquire knowledge in area of specialty

Highly thorough and dependable

Demonstrates a high level of accuracy, even under pressure

Demonstrates ability to maintain confidential information

Ability to simultaneously handle multiple priorities

Demonstrates excellent judgment and decision making skills

Demonstrates customer service skills

Knowledge of student development, counseling, or career development theories and practices

Knowledge of current needs and trends of diverse student populations

Ability to advise students individually and in groups on student-related matters

Commitment to working with people from diverse backgrounds and demonstrated cultural competency

Ability to build strong partnerships with students and other university departments

Preferred

Proficiency in MS Office, Excel, Outlook and Adobe Acrobat

Ability to work confidently with numbers and case management in the preparation of documents and reports

Ability to manage crisis intervention, de-escalation of conflict, and assess threats

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Additional Information

To learn more about Bloomington, Indiana, click here.

Work Location

Bloomington, Indiana

This is an in-person position

Advertised Salary

53,000 - $57,000 on an annual basis

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including :

Comprehensive medical and dental insurance

Health savings account with generous IU contributions

Healthcare and dependent care flexible spending accounts

Basic group life insurance paid by IU

Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance

Base retirement plan with generous IU contributions, subject to vesting

Voluntary supplemental retirement plan options

Tuition subsidy for employees and family members taking IU courses

10 paid holidays plus a paid winter break each year

Generous paid time off plans

Paid leave for new parents and IU-sponsored volunteer events

Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level : Career

FLSA : Exempt

Job Function : Student Services

Job Family : Student Support

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11 : 59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring.See Indiana University Notice of Non-Discrimination here which includes contact information.

Salary : $53,000 - $57,000

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