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Assistant Graduate Recorder (Records Services Supervisor), Graduate School

Indiana University Bloomington
Bloomington, IN Full Time
POSTED ON 3/3/2025
AVAILABLE BEFORE 5/29/2025

Job Summary

Department-Specific Responsibilities

  • Processes and maintains official degree and student progression records; answers specific questions regarding records; ensures that records are accurate and complete; and investigates and resolves any questions or discrepancies.
  • May process and approve official documents including transcripts and electronic progression forms.
  • Certifies completion of degree requirements.
  • Communicates with graduate departments staff and solves problems quickly.

General Responsibilities

  • Ensures accuracy and completeness of operations; ensures smooth flow of operations.
  • Serves as informational resource to staff; provides technical guidance; assists staff in resolving problems involved with operations; answers staff questions regarding policies and procedures.
  • Responds to outside inquiries regarding operations; investigates and resolves problems, complaints, or discrepancies.
  • Monitors inventory of office supplies and forms; orders as necessary.
  • Compiles and analyzes data entered and prepares any needed reports.
  • Analyzes operations and makes recommendations on improvements.
  • Oversees the maintenance of any required files.
  • Evaluates forms used in collecting data; recommends improvements.
  • Qualifications

    Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

    EDUCATION

    Required

  • High school diploma or equivalent (such as HSED or GED)
  • WORK EXPERIENCE

    Required

  • 4 years in customer service, higher education, or related field
  • SKILLS

    Required

  • Proficient communication skills
  • Maintains a high degree of professionalism
  • Demonstrates time management and priority setting skills
  • Demonstrates a high commitment to quality
  • Possesses flexibility to work in a fast paced, dynamic environment
  • Highly thorough and dependable
  • Possesses a high degree of initiative
  • Ability to build strong customer relationships
  • Demonstrates ability to maintain confidential information
  • Effective interpersonal skills
  • Demonstrates analytical skills
  • Working Conditions / Demands

    This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

    Additional Information

    Salary Plan and Grade PAA-3SG

    This is an CWA union covered position

    Work Location

    Bloomington, Indiana

    Benefits Overview

    For full-time staff employees, Indiana University offers a wide array of benefits including :

  • Comprehensive medical and dental insurance
  • Health savings account with generous IU contributions
  • Healthcare and dependent care flexible spending accounts
  • Basic group life insurance paid by IU
  • Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
  • Base retirement plan with generous IU contributions, subject to vesting
  • Voluntary supplemental retirement plan options
  • Tuition subsidy for employees and family members taking IU courses
  • 10 paid holidays plus a paid winter break each year
  • Generous paid time off plans
  • Paid leave for new parents and IU-sponsored volunteer events
  • Employee assistance program (EAP)
  • Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

    Job Classification

    Career Level : Mastery

    FLSA : Nonexempt

    Job Function : Student Services

    Job Family : Student Services Generalist

    Click here to learn more about Indiana University's Job Framework.

    Posting Disclaimer

    This posting is scheduled to close at 11 : 59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

    If you wish to include a cover letter, you may include it with your resume when uploading attachments.

    Equal Employment Opportunity

    Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring.See Indiana University Notice of Non-Discrimination here which includes contact information.

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