Recruiter (Admissions Counselor)

SCHOOL OF SOCIAL WORK (IN-SOCW-IUSBA)

The Indiana University School of Social Work (IUSSW) is searching for a Recruiter position at the South Bend campus to join our student-centered, collaborative team. The IUSSW, founded in 1911, is a university-wide system school with Council on Social Work Education (CSWE)-accredited Master of Social Work (MSW) and Bachelor of Social Work (BSW) Programs since 1923 and 1975 respectively, reaffirmed in 2021. IUSSW headquarters are in Indianapolis at Indiana University Indianapolis (IUI) with programs on 7 IU campuses. IUSSW enrolls approximately 1,800 students across programs (PhD, MSW, BSW) and campuses. The IUSSW is nationally and internationally recognized for educating leaders of tomorrow through community-engaged practice, research, and partnerships to positively impact individuals and society.

Department-Specific Responsibilities

• Provides support and reports to the IU School of Social Work Director of Recruitment.
• Manages admissions application reviews, system data inputs and maintenance, and admissions recommendations and decisions.
• Interacts with students, families, external organizations, and within the university for information exchange and issue resolution.
• With assistance from the IUSSW Director of Recruitment, develops, implements, and administers plans, programs, and events for general targeted student recruitment in support of organizational goals.
• Ensures compliance with applicable regulations and policies.
• Locates potential students for the Master of Social Work (MSW) Program at the IU School of Social Work at the South Bend, Northwest, and Lafayette campuses.
• Leads potential students to become applicants across multiple SSW programs and locations.
• Works closely with the respective Program Director(s) and the IUSSW Director of Recruitment to carry out recruitment responsibilities.
• Identifies sources where potential students will likely be found.
• Initiates and maintains contact with recruitment sources to build ongoing relationships.
• Implements strategies to maximize outreach to potential students through traditional means (e.g., career fairs, open houses, professional organizations, graduate and undergraduate degree programs within IU and at other colleges and universities).
• Develops an annual calendar of internal and external recruitment and yield management events.
• Makes presentations, both live and virtual, to recruiting sources to inform potential students about our degree programs.
• Attends fairs or other events to represent the degree program.
• Identifies additional fairs or events where participants could reasonably be expected to lead to interest in the degree programs.
• Inputs Customer Relationship Management (CRM) data about leads, contacts, and outcomes for the degree programs.
• Develops and maintains working relationships with counterparts at state educational institutions and other professional organizations and agencies to enhance and facilitate ongoing recruitment efforts.
• Travels to and represents the social work school at state, regional, and national recruitment events.
  
  

General Responsibilities

• Maintains, implements and oversees a holistic recruitment yield tactical plan for recruitment.
• Develops, implements, and administers plans, programs, and events for general and targeted student recruitment in support of organizational goals.
• Integrates a diverse and strategic communications strategy in collaboration with other departments, geared toward specific student declared academic major, career interests, and geographic factors.
• Identifies and develops partnerships for outreach to prospective students and influencers.
• Interprets academic policies and exercises authority and independent judgment.
• Plans, implements, and evaluates programs and processes and determines the effectiveness of markets and strategies.
• Exercises independent judgment and uses census data and modeling tools to identify effective marketing plans and strategies to address specific populations.
• Serves in a collaborative role with internal and external stakeholders to identify targets of opportunity to attract and enroll under-represented populations.
• Participates in the assessment and evaluation of various models.
• May attend meetings or serve on committees with the admissions stakeholders, including all staff meetings, recruitment, and outreach team meetings, customer service lead meetings, and undergraduate recruitment council meetings; may provide guidance to other admissions counselors.
  
  

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree
  
  

Preferred

• Master's degree in marketing or a related business area
  
  

Required

WORK EXPERIENCE

• 2 years in admissions, higher education, marketing, or a related field
  
  

Preferred

• Experience in marketing in higher education
  
  

Skills

Required

• Proficient written and verbal communication skills
• Maintains a high degree of professionalism
• Demonstrated time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty
• Highly thorough and dependable
• Demonstrates a high level of accuracy, even under pressure
• Excellent presentation skills
• Demonstrates excellent judgment, tact, and diplomacy
• Highly developed customer relations skills
• Commitment to working with people of diverse backgrounds
• Ability to interpret federal, state, and institutional rules and regulations and required procedures associated with compliance
  
  

Preferred

• Excellent communication, writing, and editing skills
• Demonstrates organizational skills
• Competency in Salesforce CRM database and admissions software programs
• Strong computer skills, including Microsoft Office Suite
  
  

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Requires the ability to periodically travel.

Requires the ability to work occasional evenings and weekends.

This position is not eligible for visa sponsorship.

IU South Bend campus

School of Social Work

South Bend, Indiana

This position is eligible to work a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs.

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)
  
  

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Career

FLSA: Exempt

Job Function: Student Services

Job Family: Admissions & Recruitment

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This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

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Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

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