Customer Service Representative

Customer Services Representative - Job Description – Part Time

Join this exciting company as a member of the Customer Service team at IndyKart Raceway, Rochester NY. This front desk cashier/guest service position is the first person to engage a guest upon their arrival or on the phone. Our CSR’s must enjoy working with people, be outgoing, friendly and provide a world class guest service experience. CSR’s job advancement can lead to Manager on Duty, Sales and Event Manager roles.

CSR’s job duties & responsibilities include but are not limited to:

• Support guests by answering phone calls, greeting and assisting them in person
• Assist guests in the self-registration process
• Sell karting options including up-selling races & specials
• Sales of memberships, arcade cards, snacks, apparel, parties, etc.
• Take payment of cash, credit cards and coupons for specials, etc.
• Scheduling and placement of guest into races, groups and teams
• Open / close cash registers, reconcile register drawer at shift close, balance transactions
• Prepare merchandise displays, Re-stock food and apparel and maintain inventory
• Set-up Retail parties and small group events and provide attentive guest service
• Act as Event Coordinator for Birthday parties and other retail events
• Develop Daily To-Do lists and accomplish tasks as time permits
• Open and Close Shifts to preparation and readiness for following shift
• Keep facility in premier condition completing all opening and closing duties

The Customer Services Representative’s job skills and specifications include:

• Helpful, Friendly and Patient attitude disposition with ability to smile at all times
• Excellent interpersonal and communication skills and a great team player
• Ability to accurately record information with strong attention to detail
• Able to multi-task and problem solve
• Able to work 15 to 28 hours per week including weekends and holidays
• Make IndyKart Raceway the best experience for every racer

Education and Qualifications:

• High school diploma or G.E.D. from accredited institution
• In College working towards a degree is preferable with flexible hours available
• Patient, Presentable, Punctual and Responsible
• Two years prior Retail experience preferred
• Must be 18 years old

Perks as a IndyKart Raceway Team Member:

• 3 FREE Races per week!
• 50% off snacks and drinks!
• 20 % Discount for family!

Job Type: Part-time

Pay: From $13.50 per hour

Benefits:

• 401(k)
• Employee discount
• Retirement plan

Schedule:

• Day shift
• Holidays
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: In person

Salary : $14