Senior Technical Writer

Who we are

IndyKite helps companies mobilize, secure and control their data landscape to build more innovative products and services that drive growth at the enterprise. Companies need a way to safely and securely use data and currently they lack the ability to properly combine data, understand the context in which it is being used and trust and control this data for the acceleration of growth both within their organization and with their partner ecosystems.

IndyKite provides the capabilities to deliver against their challenges, focusing on the capture of data from across silos, the connecting of and enriching this data to deliver more visibility, insights and trust and lastly, controlling data, which delivers access control necessary for secure and compliant use.

We are at the early stages of our journey and have already acquired a handful of FT500 customers. We are committed to an API-first approach, building products that empower developers, partners, administrators, and other key personas to integrate and use our SaaS platform seamlessly. If you are an experienced Senior Technical Writer who can take charge in creating best-in-class documentation that speaks directly to these diverse audiences, then we would love to hear from you.

Why we need you

As a fast-growing technology startup, we are disrupting the status quo and building a new category of services. This is a challenging and rewarding job. You will be pivotal in ensuring that our APIs, tools, and products are easy to understand, adopt, and integrate. By working closely with cross-functional teams, including product managers, engineers, UX designers, and customers, you will deliver precise, engaging, and persona-focused documentation that meets developers, partners, and administrators' unique needs. You will have the opportunity to define and implement a documentation strategy integral to our API-first philosophy, positioning our SaaS solutions as the most developer-friendly and partner-ready in the market.

Your role requires what all startups require - grit, enthusiasm and the ability to lean in and take ownership. 

Key responsibilities:

• Develop and implement a documentation strategy that aligns with the company’s goals and product lifecycle
• Take ownership of complex documentation projects, ensuring timely delivery and alignment with business goals
• Develop technical content tailored to specific personas, developers (API guides, SDK documentation, code samples based on use cases) and partners (integration guides, workflows).
• Collaborate with API developers create comprehensive and intuitive API documentation including endpoint details, example requests and responses, and usage scenarios
• Ensure all documentation meets quality standards and is aligned with the workflows and challenges each user group faces, while maintaining consistency in tone, style, and terminology.
• Identify and prioritize documentation needs in collaboration with Product Managers, Engineers, UX Designers, etc.
• Use analytics and customer feedback to refine and optimize documentation and improve its effectiveness
• Explore innovative ways to present content, such as video tutorials, interactive API sandboxes, and dynamic code examples

Key Skills and Qualifications:

• Familiarity with SaaS products and concepts like APIs, cloud computing, and DevOps
• Good understanding of API concepts, including REST, GraphQL, OAuth, and webhooks
• Proficiency with tools like Swagger/OpenAPI, Postman, and Git-based workflows
• A basic understanding of programming languages (e.g., Python, JavaScript) and the ability to read code is a plus
• Basic testing and bug hunting skills to ensure content accuracy and usability

Education & Experience:

• Bachelor’s degree in Technical Writing, Computer Science, English, or a related field. Equivalent work experience will also be considered
• 5 years of experience in technical writing, preferably in the SaaS industry or a related technical field
• Proven track record of creating adequate documentation for complex software products

Desired qualities and things you need to succeed;

• Excellent written and verbal communication skills
• High proficiency in English
• Strong organizational skills and the ability to manage multiple projects simultaneously
• High attention to detail and ability to work independently with minimal supervision

Why you should choose us:

• Authentic: Join a fun, ambitious, and talented team with deep market experience and credentials
• Impact: Own your future – participate in the success of developing a deep-tech gamechanger
• Inclusivity: An equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds to apply
• Opportunity: Be part of shaping a category creator at the cross-section of data management and digital identity
• Rewarding: No one is you, and that is your power. We provide competitive salary & equity benefits, flexible work from anywhere policy, 25 days paid vacation and other things, some of which are down to your unique needs
• Experience: expect some travel, expect some weirdness, expect some fun, expect it all. We donʼt set limits, and neither should you ☺