What are the responsibilities and job description for the Break Fix IT Technician position at InfiCare Technologies?
Job Description
Job Description
Hello,
Hope you are doing well.
InfiCare has been providing contingent and direct hiring staffing services across the United States since 2001. We are based outside of Washington D.C. and our diverse client base is comprised of Fortune 500 companies all the way to niche enterprises.
We are currently hiring a [ Break Fix IT Technician and Detroit, MI 48202 ] for one of our clients - please find a complete description of the role and requirements below. If you are interested, please feel free to reply to this email or give me a call at [ 703-652-6555 ].
Job ID : 35761355
Role : Break Fix IT Technician
Location : Detroit, MI 48202-2608
Duration : 13 Weeks
Shift : 8am-430pm
Candidate will mainly work at Detroit location. There will be occasions where worker will have to float to clients other locations. Schedule : Monday - Friday 8am - 430pm
Duties : Job Summary :
- The IT Technician participates as an account creation, modification and termination technician as well as a second level support liaison for access related issues generated by the Service Desk team.
- Participates in providing support to customers by resolving semi-complex technical account and connectivity problems.
- Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas.
- The IT Technician performs semi-complex work within technical or paraprofessional area.
- Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
- Documents and refers complex, unusual problems to other support teams.
Skills :
Required Skills & Experience :
Education : Required Education :
Preferred Education :
Preferred Certification & Licensure :
