What are the responsibilities and job description for the Break Fix IT Technician position at V R Della Infotech Inc?
Duties: Job Summary: -The IT Technician participates as an account creation, modification and termination technician as well as a second level support liaison for access related issues generated by the Service Desk team. -Participates in providing support to customers by resolving semi-complex technical account and connectivity problems. -Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas. -The IT Technician performs semi-complex work within technical or paraprofessional area. -Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex. -Documents and refers complex, unusual problems to other support teams.
Skills: Required Skills & Experience: -1 years of experience as a Field Technician, Break Fix Technician, etc. -One to three (1-3) years of successful experience in the area of Help Desk, Service Desk, or IT Support responsibilities required. -Experience working within a Windows 10 environment. -Ability to troubleshoot and resolve hardware and software failures. -Eager to learn & work within a team environment. -Customer service experience. -ServiceNow ITSM tool usage. Preferred Skills & Experience: -N/A
Education: Required Education: -HS Diploma or equivalent. Preferred Education: -Associates or Bachelors degree or 1-2 years of vocational technical training. Required Certification & Licensure: -N/A Preferred Certification & Licensure: -Information Technology / Support industry certifications.
Schedule Notes: Candidate will mainly work at Detroit Henry Ford Hospital location. There will be occasions where worker will have to float to other Henry Ford locations. Schedule: Monday - Friday 8am - 430pm
Hours Per Day: 8.00
Hours Per Week: 40.00
Department: 101560 : Client Services (EUD) Corporate Offices
Job Category: HFH-Non-Clinical-IT
Skills: Required Skills & Experience: -1 years of experience as a Field Technician, Break Fix Technician, etc. -One to three (1-3) years of successful experience in the area of Help Desk, Service Desk, or IT Support responsibilities required. -Experience working within a Windows 10 environment. -Ability to troubleshoot and resolve hardware and software failures. -Eager to learn & work within a team environment. -Customer service experience. -ServiceNow ITSM tool usage. Preferred Skills & Experience: -N/A
Education: Required Education: -HS Diploma or equivalent. Preferred Education: -Associates or Bachelors degree or 1-2 years of vocational technical training. Required Certification & Licensure: -N/A Preferred Certification & Licensure: -Information Technology / Support industry certifications.
Schedule Notes: Candidate will mainly work at Detroit Henry Ford Hospital location. There will be occasions where worker will have to float to other Henry Ford locations. Schedule: Monday - Friday 8am - 430pm
Hours Per Day: 8.00
Hours Per Week: 40.00
Department: 101560 : Client Services (EUD) Corporate Offices
Job Category: HFH-Non-Clinical-IT
