What are the responsibilities and job description for the Break Fix IT Technician position at Med National Staffing Inc.?
We have a great client that is looking for IT Technician in Detroit, MI!
Schedule: Monday - Friday 8am - 430pm
Job Summary:
-The IT Technician participates as an account creation, modification and termination technician as well as a second level support liaison for access related issues generated by the Service Desk team.
-Participates in providing support to customers by resolving semi-complex technical account and connectivity problems.
-Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas.
-The IT Technician performs semi-complex work within technical or paraprofessional area.
-Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
-Documents and refers complex, unusual problems to other support teams.
Required Skills & Experience:
-1 years of experience as a Field Technician, Break Fix Technician, etc.
-One to three (1-3) years of successful experience in the area of Help Desk, Service Desk, or IT Support responsibilities required.
-Experience working within a Windows 10 environment.
-Ability to troubleshoot and resolve hardware and software failures.
-Eager to learn & work within a team environment.
-Customer service experience.
-ServiceNow ITSM tool usage.
Required Education:
-HS Diploma or equivalent.
Preferred Education:
-Associates or Bachelors degree or 1-2 years of vocational technical training.
Salary : $34 - $35
