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GenAI Business Analyst with Salesforce service cloud

Inficare Technologies
Chicago, IL Full Time
POSTED ON 2/19/2025
AVAILABLE BEFORE 5/7/2025
  • X-X years of experience as ServiceDesk technician.
  • Must have the ability to provide technical and troubleshooting Network related issues.
  • Ability to learn terminology, applications, and standard procedures for performing the job function while looking for areas of improvement.
  • Performs routine and basic tasks using established procedures.
  • Document the activities, situational facts, communication, troubleshooting and update the knowledge base during troubleshooting activities
  • IMACD activities, training and job-aids for new users
  • Vendor coordination with third-party firm to manage the Asset Management lifecycle.
  • Desktop / laptop / phones / tablet OS to support - MAC, PC, IOS, Android

    • Provide basic level knowledge to users on hardware & software usage including onboarding orientations

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