Technical writer/Business Analyst

Title: Technical Writer

Duration: At least 360 Hours from projected start date

Location: Jackson, MS

Interview Type: Web Cam

Summary:

Job description:

Position Description and Job Skill Set

Description of the Job Functions the Contractor Will Be Expected to Perform

Client is seeking Business Analysts / Technical Writers to work closely with cross-functional teams including Delivery Leads, SME’s, Data Management, IT, and end-users to ensure that our case management system aligns with business requirements and is supported by clear, accurate documentation.

Responsibilities

• Work closely with resources to storyboard user scenarios for case management applications.
• Define business outcomes for case management use cases.
• Develop high-quality technical documentation identifying key workflows, use cases, user stories, and functional specifications.
• Publish step-by-step process instructions to achieve business objectives.
• Define data requirements associated with clinical use cases.
• Review and edit technical content for accuracy, clarity, and consistency, ensuring it aligns with system functionalities and user needs.
• Organize and structure documentation in a way that is easy to understand and navigate.
• Produce clear, user-friendly content that is accessible to a diverse audience, including end-users, system administrators, and developers.
• Provide feedback on the CMS from a user perspective to help improve the usability of the system.

Required Skills/Experience

Provide the minimum required skills and/or experience the contractor must possess to qualify for this position. These requirements will be transferred to the Score Sheet and candidates without these requirements reflected on their resume will NOT be presented to the manager for consideration.

• Bachelor's degree in Business, Information Systems, or a related field.
• Experience in analyzing, documenting, and implementing software solutions in a technical environment (5 Years).
• Knowledge of SQL or similar query languages is preferred (3 Years).
• Solid understanding of databases, APIs, and integration concepts (5 Years).
• Experience with cloud technologies, SaaS solutions, and data analysis (3 Years).
• Exceptional writing, editing, and proofreading skills, with a keen eye for detail (5 Years).
• Effective communication, organizational, and time-management skills.
• Detail-oriented with a focus on producing high-quality deliverables.
• Ability to work independently as well as collaboratively within a team.

Preferred/Not Required

• Specific experience in case management with Child Welfare domains.
• Hosted web application testing and implementation experience within the Human Services sector (e.g., Social Services, Crisis/Emergency Services).

Job Type: Contract

Pay: $60.00 - $70.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Jackson, MS 39202 (Required)

Work Location: Hybrid remote in Jackson, MS 39202

Salary : $60 - $70