What are the responsibilities and job description for the IT Support Specialist position at Infinite Reality LLC?
Infinite Reality (iR) is a global innovation company that powers the next generation of digital media and e-commerce through AI, spatial computing, XR, and other immersive technologies.
iR's cutting-edge software, production, marketing services, and other capabilities empower brands and creators to craft inventive digital experiences that uplevel audience engagement, data ownership, monetization, and brand health metrics. Our portfolio includes a range of technology, sports, and entertainment assets that help customers achieve their goals. We offer customers features such as AI-assisted sales and customer service, the ability to leverage avatars, gamification and more.
Infinite Reality's Enterprise division is a full service end-to-end solution for brands who want bespoke immersive experiences designed, built, and operated for them. iR Enterprise works with major worldwide brands and has powered programs for Warner Bros Discovery, Vodafone, LUSH, Hershey's, and more.
Infinite Reality's SaaS product, iR Studio, is a self service 3D immersive website builder that is designed to help creators and brands of all sizes enhance the customer purchase journey and drive deeper engagement with their communities and customers. No coding experience is required. Just design, publish, measure and monetize.
Location : Long Beach, CA
Hours : Full-time
The role
Infinite Reality is looking to bring on an IT Support Specialist. The position will be onsite, based in the Long Beach, CA. Reporting to the Corporate IT Director, the IT Support Specialist will have the opportunity to work in a challenging and engaging environment. The IT Support Specialist will play a critical role in providing technical support, troubleshooting issues, and ensuring smooth operations across our IT infrastructure.
What you'll do
- In this role, you will oversee and support the onboarding process for new hires, including setting up laptops, creating accounts, and ensuring access to essential services and applications.
- You'll handle the configuration and deployment of equipment, tailoring setups to individual roles and maintaining consistency across all devices.
- Beyond onboarding, you will provide day-to-day IT support, troubleshooting and resolving issues promptly to minimize downtime and maintain smooth operations across all departments. You'll actively monitor and manage the network's health, identifying and addressing potential issues before they escalate.
- At our California studio, you will take a hands-on role in network setup and cable management, ensuring all equipment is physically organized according to best practices. This includes structured cable management to optimize performance and organizing server racks, patch panels, and network infrastructure.
- Additionally, you will work closely with the studio's events team to support a range of events held at the studio. You'll set up and manage the technology infrastructure required for each event, address connectivity needs, and provide real-time troubleshooting to ensure seamless experiences.
- Lastly, you'll partner with other departments to streamline IT processes, contribute to knowledge sharing by documenting common fixes, and work towards enhancing the efficiency and security of our IT systems across the organization.
What you'll bring
Salary Range
85,000-$125,000 USD
Base pay will depend on a variety of job-related factors, which may include education, certifications, experience, market demands, and locations.
Benefits
Our Culture
We're looking for more forward-thinking and collaborative people to be a part of our innovation journey and mission to push the boundaries of technology. If you're ready to help us achieve this vision - we'd love to hear from you! At Infinite Reality , we're looking for people invigorated by our values and drive to change the world, not just those who simply check off boxes.
Infinite Reality embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We strive to build a company that reflects a global audience.
CCPA Notice for California Job Candidates : Please review our CCPA Notice.
Salary : $85,000 - $125,000