What are the responsibilities and job description for the Dispatcher/Customer Service position at INFINITY ELECTRIC?
Dispatcher - Electrical Company
We are seeking a motivated and dedicated individual to join our reputable electrical company as a Dispatcher. If you have experience in dispatch operations, fluency in English, and a strong work ethic, we have an exciting opportunity for you!
We are a leading electrical services provider committed to delivering exceptional solutions to our clients. With a focus on quality craftsmanship and customer satisfaction, we specialize in a wide range of electrical projects for residential, commercial, and industrial customers.
Job Responsibilities: As a Dispatcher, you will play a vital role in our operations by efficiently coordinating schedules and resources to ensure timely and effective service delivery. Key responsibilities include:
- Manage incoming service requests and allocate them to our team of skilled technicians based on location, availability, and expertise.
- Maintain clear and consistent communication with customers, technicians, and internal stakeholders to relay job details, provide updates, and address any concerns.
- Optimize schedules to minimize travel time, maximize productivity, and meet customer needs.
- Handle unexpected situations or changes in the field by reassigning tasks and adjusting schedules accordingly.
- Maintain accurate records of service requests, job status, and technician availability using our dispatching software.
Qualifications and Skills: To be successful in this role, you should possess the following qualifications and skills:
- Dispatcher Experience: Previous experience in dispatch operations is essential, preferably within the electrical or related industry, demonstrating proficiency in managing schedules and coordinating resources.
- Fluent English: Strong verbal and written communication skills in English are necessary to effectively interact with customers, technicians, and internal teams.
- Driven and Ready to Work: We are looking for a highly motivated individual who is ready to take on challenges and contribute to the success of our team. A strong work ethic and a proactive attitude are crucial.
- Organizational Skills: Excellent organizational and multitasking abilities are required to manage a high volume of service requests and ensure smooth operations.
- Problem-Solving Aptitude: The ability to think quickly, make sound decisions, and adapt to changing circumstances is essential in handling unexpected situations effectively.
- Computer Proficiency: Basic computer skills and familiarity with dispatching software or scheduling tools are preferred.
Join our dynamic team and be part of a company that values professionalism, teamwork, and customer satisfaction. We offer competitive compensation, opportunities for growth, and a supportive work environment.
To apply, please submit your resume and a cover letter highlighting your dispatcher experience to infinityelectricca@gmail.com . We look forward to reviewing your application and potentially welcoming you to our dedicated team.
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Benefits:
- Paid time off
Schedule:
- 8 hour shift
Ability to Commute:
- Woodland Hills, CA 91364 (Required)
Ability to Relocate:
- Woodland Hills, CA 91364: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $25