What are the responsibilities and job description for the Inbound Call Center Assistant position at INFINTRA MKTG GROUP?
We are a growing company based in St. Louis, MO, dedicated to providing exceptional customer service. We are currently seeking a motivated and reliable Inbound Call Center Assistant to join our team. As an Inbound Call Center Assistant, you will be the first point of contact for our customers, helping them resolve issues, answer questions, and ensure they have the best possible experience. If you are passionate about customer service and have strong communication skills, we want to hear from you!
Job Description:
As an Inbound Call Center Assistant, you will be responsible for handling incoming calls from customers, providing product or service information, resolving inquiries, and ensuring that customers have a positive experience. The ideal candidate will have excellent communication skills, problem-solving abilities, and the ability to multitask effectively in a fast-paced environment.
Key Responsibilities:
- Handle a high volume of inbound calls from customers in a professional and friendly manner.
- Provide customers with information about products, services, policies, and procedures.
- Resolve customer issues or inquiries promptly and efficiently, escalating to the appropriate department when necessary.
- Maintain accurate and up-to-date records of customer interactions, transactions, and feedback.
- Identify opportunities to improve customer satisfaction and assist with process improvements.
- Assist with troubleshooting basic technical issues or provide guidance on using products/services.
- Handle customer complaints and provide solutions in a calm and empathetic manner.
- Assist in achieving call center goals, including call response times and customer satisfaction targets.
- Collaborate with team members and supervisors to ensure seamless operations.
- Maintain knowledge of current products and services to effectively assist customers.
Qualifications:
- High school diploma or equivalent required.
- Previous experience in a customer service or call center role is a plus, but not required.
- Excellent verbal communication skills and the ability to articulate clearly and effectively.
- Strong problem-solving skills and the ability to resolve customer issues in a timely manner.
- Ability to handle a high volume of calls and multitask in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Friendly, empathetic, and patient with customers.
- Ability to work flexible hours, including evenings, weekends, and holidays if necessary.
- Strong team player with a positive attitude.
Compensation and Benefits:
- Competitive hourly wage based on experience.
- Paid time off (PTO) and paid holidays.
- Retirement savings plan (401k).
- Opportunities for career growth and advancement within the company.
- Professional development and training opportunities.
- Friendly and supportive work environment.
Job Type: Full-time
Pay: $18.02 - $20.99 per hour
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $18 - $21
