Inbound/Outbound Call Center Representative

Customer Service Representative

A new year deserves a new career! You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

We have Top-Notch pay for those that are willing to go above and beyond to not only meet client expectations, but to exceed their own expectations. We want to pay our team members based on their performance as well as acknowledging the experience they have. If you are someone who is competitive and is willing to work hard, we promise that this job can be very rewarding for you.

JOB DESCRIPTION

We are currently seeking a detail-oriented, customer-focused Customer Service Representative to join our team. The individual in this role will be responsible for managing service calls, customer calls, and optimizing operations to increase profitability. You will serve as the primary point of contact for our customers, and ensuring their needs are met promptly. While previous Call Center experience is not required, candidates should possess excellent analytical and communication skills, as well as interest in learning about the Electrical industry. Mon-Fri with NO Oncall.

Benefits

• Medical Insurance -- we pay 100% for you

• Paid time off and 6 paid Holidays

• life insurance, short-term disability – We pay 100% for you

• On going training for personal development and technical growth

• New technology, including iPhone, Computer & access to integrated software

• Year round vacation opportunities

• Monday through Friday (8 hours/day) with overtime opportunities guaranteed

• Competitive wages based on experience

RESPONSIBILITIES

• Communicate with every customer in a courteous and professional manner.
• Continuously answer the phone to assist customers.
• Reply to online communications, emails answering service, website chats and text messages.
• Represent the company professionally, honestly, and ethically in all business matters/concerns.
• Communicate with customers through inbound and outbound calls.
• Maintain and update customer database when warranted.
• Utilize software to track service calls, technician routes, and availability, adjusting schedules as needed.
• Keep detailed records of service calls and customer feedback, using this data to identify areas for improvement.

REQUIREMENTS

• Problem solve
• Pay attention to detail
• Follow established guidelines and procedures
• Multi-task and work effectively in a fast-paced environment independently
• Be proficient in required business software applications once trained
• Sit and work for extended periods of time
• Use a computer for extended periods of time
• Ability to pass drug screening and background check

Schedule:
The ideal candidate will need to have availability from 8AM- 5PM Monday through Friday and also will be flexible to meet the needs of our clients to provide them the best services. Is this you? If so, this might be a job for you!

We are an equal opportunity employer

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $17 - $20