What are the responsibilities and job description for the Inbound Call Center Agent position at INFINTRA?
Are you looking for an exciting opportunity to grow your customer service career in a fast-paced, people-focused environment? We’re hiring Inbound Call Center Agents in our New York office to join our growing support team. As an Inbound Call Center Agent, you’ll be the voice of leading brands—helping customers with general inquiries, tracking orders, resolving issues, and delivering an exceptional support experience.
This role is ideal for someone who is motivated, adaptable, and passionate about creating positive customer interactions. You’ll work with a wide range of clients—from beauty and lifestyle brands to telecommunications companies—making every day different, dynamic, and engaging.
Inbound Call Center Agent – Key Responsibilities:
- Answer incoming customer calls in a professional, friendly, and efficient manner
- Support a diverse range of clients in industries such as telecommunications, beauty, e-commerce, and retail
- Respond to general inquiries, assist with product and service information, and resolve basic issues
- Accurately log and update customer records using internal CRM and software systems
- Communicate clearly via phone and email, ensuring all information is delivered effectively
- Maintain a high level of attention to detail when entering data, verifying customer information, and documenting interactions
- Follow up on customer concerns to ensure timely resolution and customer satisfaction
- Escalate complex inquiries to the appropriate team or department, tracking outcomes to completion
- Stay current on client product knowledge, policies, and service expectations
What Makes a Great Inbound Call Center Agent?
To succeed as an Inbound Call Center Agent, you should bring:
- Strong verbal and written communication skills, with the ability to effectively convey information in every customer interaction
- Proficiency in computer systems and customer support software (training provided)
- A high level of attention to detail, ensuring all data entry and customer records are accurate and complete
- Excellent follow-up skills, with the ability to track and manage multiple inquiries through to resolution
- A calm, confident demeanor when managing high volumes or resolving challenges
- The ability to multitask and work independently in a fast-paced environment
- Prior experience in customer service, call center, or helpdesk support is a plus, but not required
Why Apply for This Inbound Call Center Agent Role?
- Diverse Client Portfolio: Work with top brands across telecommunications, beauty, and retail
- Positive Team Culture: Collaborative, inclusive, and energizing workplace where your voice matters
- Career Growth Opportunities: We promote from within and offer ongoing training and advancement
- Full Benefits Package: Competitive salary, health coverage, paid time off, and employee perks
- Convenient New York Location: Easily accessible by public transit
If you're detail-driven, tech-savvy, and ready to take the next step in your customer service journey, apply today to become a part of our team as an Inbound Call Center Agent in New York. Make your voice the one customers trust.
Job Types: Full-time, Part-time
Pay: $23.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Professional development assistance
Shift:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Morning shift
Work Location: In person
Salary : $23 - $26
