Desktop Support Specialist

Job Description:

These would be their core duties.

• Provide highly responsive hardware and software support services for computer users; ensure problems are managed and resolved in a timely, professional manner; follow up with users to ensure satisfaction.
• Install, configure, test, maintain, upgrade, and troubleshoot workstation computers and peripheral devices; maintain server operating systems and services and ensure network interfaces and connections between system components.
• Provide software support by completing software installations and assist users of various levels of computer sophistication in the operation of a wide variety of new and existing software.
• Establish and maintain a variety of user accounts, user-related network resources, and security access protocols and systems.
• Perform routine research, analysis, and problem diagnosis, consult with internal and external technical staff when required, and repair or replace equipment as necessary.
• Complete basic or non-routine repairs at user locations or in a workshop; ensure more complex repairs are accomplished by vendors or outside contractors.