Communciations Coordinator

Position Overview

The 211 LA Communications Coordinator will be key in managing and delivering client-centric communications for those enrolled in our care coordination programs. This position is focused on strengthening client engagement through tailored SMS and email outreach, providing vital updates, reminders, and resource connections.

The coordinator will work closely with cross-functional teams to ensure consistent and impactful communication that enhances the client experience and supports 211 LA's mission of connecting individuals to essential services.

The Communications Coordinator will report directly to the Communications Director, contribute to the creation of event resource content, assist in outreach efforts, and represent 211 LA at community-based events to inform clients about available resources and services.

Key Responsibilities & Duties

Client & Care Coordination Communications:

• Draft and manage SMS and email campaigns for 211 LAs care coordination clients.
• Ensure all communications are clear, timely, and tailored to clients' needs, providing updates, reminders, and resource connections.
• Collaborate with the 211 LA Resource Team to ensure client resources and services accurately reflect on the website.
• Monitor and report on communication engagement metrics, analyzing data to refine outreach strategies and improve client experience.

Content Creation & Messaging:

• Write compelling blog posts, website copy, and newsletters that support care coordination efforts and reinforce the organizations messaging.
• Ensure consistent messaging across all communication channels, including email, SMS, website, and social media.
• Work with the Social Media and Communications Coordinator to develop shared content, ensuring resources are presented across platforms for maximum client engagement.

Collaborative Partner & Stakeholder Communication:

• Assist in maintaining effective communication with network partners, community organizations, and key stakeholders to ensure alignment and enhance outreach efforts.
• Facilitate the flow of information regarding client resources, services, and programs between 211 LA and external partners.
• Support communications for special projects, including event promotion and post-event follow-up, to engage clients and increase awareness of services.
• Assist with targeted outreach for specific events or campaigns, ensuring effective promotion and client participation.
• Participate in communication content creation during events, ensuring messaging is aligned with 211 LAs brand and objectives.
• Staff outreach tables and conduct presentations at events, sharing information about 211 LAs services and resources with attendees.

Internal Communication & Reporting:

• Develop internal communication materials to inform staff of client-related outreach activities, including newsletters and updates.
• Track, analyze, and report on key performance indicators related to client communications, ensuring alignment with organizational goals.
• Assist in preparing crisis communication plans and support response efforts as necessary to address client concerns and organizational needs.

This role may require the completion of additional tasks as assigned, depending on 211 LAs evolving needs.

Education:

• Bachelors degree in Communications, Public Relations, Marketing, Social Services, or a related field.

Experience:

• 2 years of experience in client communications, digital marketing, or a similar role, preferably within a nonprofit or social services environment.
• Experience with SMS and email marketing campaigns, content creation, and client outreach.
• Knowledge of social media platforms and best practices for communication.

Skills:

• Strong written and verbal communication skills, with the ability to craft clear, engaging messages for diverse audiences.
• Proficiency in communication tools (e.g., email platforms, social media management tools, content management systems).
• Excellent organizational skills and the ability to manage multiple projects simultaneously.
• Ability to analyze communication data and make adjustments to improve engagement.
• Attention to detail, particularly in ensuring accuracy in resource sharing and client communications.

Preferred:

• Being bilingual in English and Spanish is highly desirable.
• Experience working in healthcare, social services, or care coordination.
• Familiarity with CRM or client management tools.
• Ability to work effectively both independently and in a team-oriented, collaborative environment.
• Comfortable participating in or leading outreach efforts at events and providing presentations.

Compensation: $25.00 hourly