What are the responsibilities and job description for the Data Migration Field Support Technician / Desktop Suport position at Information Resource Group, Inc.?
Job Details
Location: Boise, Idaho - ONSITE
Duration: 1 year
Note:
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- SPECIFY the CITY and STATE in which your candidate is CURRENTLY located
General Position Summary:
The Data Migration Field Support Technician supports data migration efforts for the client. The position is located based in Boise, Idaho and requires the resource to be fully onsite for the role, but also requires the ability to travel throughout the state.
TRAVEL IS REQUIRED:
This position will be travelling to all 44 counties within Idaho for the purpose of the agency's Office 365 migration project, performing a variety of duties including, but not limited to, new hardware deployments, portable and remote devices; all peripheral devices; data migration of emails and documents to central M365 tenant. The resource in this role has accountability for computer and equipment inventory. Travel will be expected for a couple of weeks each month, and overnight stays will be required for travel to our outlying counties. Expenses will be covered following State of Idaho's travel policy which will need to be followed for meal, lodging and gas reimbursement.
Required Skills:
- Customer service including the ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts. 3 years
- Troubleshooting and maintaining Active Directory users, computers, groups and policies. 2 years
- Onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions 2 years
- Migrating end user emails and documents to M365 Outlook and OneDrive from on-premise Exchange, external M365 and/org Google Workspace.- 2 years
- Troubleshooting Microsoft Windows 10 and 11 2 years
- Troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts 2 years
- Basic network (wired and wireless) configuration and troubleshooting including ping and trace route 2 years
- Ability to travel throughout the State of Idaho as detailed in job description and required for the position
- Excellent communication and interpersonal skills are critical in this role.
